Description

Job Type: Full-time/non-exempt

Job Location: Administration - Hamilton, Ohio

Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care?. We meet people where they are and partner with them on their journey towards wellness.

Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.

At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.

We’re committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence).

We are seeking a dynamic candidate to join the Primary Health Solutions team as a Triage RN at our Administration office.

A day in the life of a Triage RN

Clinical Support Requirements:

• Assists patients in answering routine questions, resolving minor difficulties, and giving directions to patients as authorized by the Provider. Documents all patient communication in patient charts to include any Provider directed instructions.
• Supports the patient through the education and assistance of various drug programs.
• Provides education and support to patients and families.
• Schedules appointments as needed.
• Facilitates coordination of care following hospital, ER utilization or follow-up from specialty providers.
• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
• Assists patients in basic self-management goal setting.

Customer Service Requirements:

• Provides excellent customer service to callers on a multi-line telephone system.
• Must be able to communicate effectively with providers, patients, and the public.
• Must be able to work as a team with other members of the call center and the employees within the health center
• Answers the phone, takes messages, and routes them to the appropriate area in a timely manner
• Applies basic active listening and behavior modification principles in goal discussions with patients.

Core Competencies:

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements

Success Requirements:

• Graduation from an accredited RN program.
• RN License. Must hold a current, valid license in the state of Ohio.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, Microsoft Office Suite, Internet, and Intranet.
• Ability to speak Spanish desirable.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Skill in taking vital signs.
• Skill in maintaining records and recording test results.
• Skill with geriatric patients and patients in lower socio-economic sectors of the community.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

• Retirement Plan with 3% Employer Contribution
• Employer Paid Life Insurance Plan
• Medical, Dental, Vision Coverage
• Health Savings Account with Employer Contribution
• Generous Paid Time Off
• Corporate Discounts
• Wellness Program
• Success Coach
• SmartDollar