JOB TITLE: Clinical Operations Supervisor
DEPARTMENT: Administation
REPORTS TO: Practice Manager
STATUS: Exempt
Clinic Operations Supervisor Summary
The Clinic Operations Supervisor (COS) directly oversees the daily operations of small provider clinic site(s) and services - including small PHS provider office sites and integrated/linked PHS services delivered through community partnerships. The COS is the day-to-day liaison between PHS and community partners to ensure daily operations are running as expected. Acts as a daily resource to ensure clinic and partnership needs are being met. A successful COS will be able to balance competing resource requests/needs while ensuring services and partnerships are maintained well.
A Day in the Life
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.?
1. Supervises work of assigned staff; hires new staff; ensures appropriate training is provide on an ongoing basis; reviews, plans, supervises and evaluates workload of staff and makes recommendations for optimization; provides performance evaluations; coaching and disciplinary action as necessary; participates in quality assurance efforts.
2. Works closely with community partners to ensure integrated PHS services are working in accordance with scope of service and expectations - makes recommendations for optimization and reports partnership concerns to direct supervisor.
3. Ensures staff and partners are aware of changes (and successfully implements) PHS policies and procedures, workflows, and other PHS standard work.
4. Ensures successful patient scheduling, pre-registration, and check-in process to ensure patients can access care timely, schedules are maximized, and check-in process is accurate to maintain financial sustainability.
5. Ensures areas of oversight are meeting or exceeding strategic objectives and initiatives including RISE KPIs by conducting on-going monitoring and including direct supervisor in creating plans of action to get back on track.
6. Directly oversees the management of the Clinical Support Float Pool - coordinates float clinical support staff assignments.
7. Other duties assigned.
Core Competencies

• Communication: Understand and communicate effectively with others using various contexts and formats, including writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Relationship Management: Able to manage healthy and productive relationships with partners and PHS team members; able to negotiate and resolve conflicts effectively; provide timely feedback and advice.

Requirements
Success Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
At least 3 years' experience working in clinic operations or healthcare setting in a leadership role. Experience coordinating programs or services with community partners in the delivery of healthcare services is a plus. Experience working in Electronic Patient Management (EPM) and Electronic Health Record (EHR)
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have the ability to gain knowledge to be proficient of current electronic health record, practice management system and Microsoft 365.
CERTIFICATES, LICENSES, REGISTRATIONS:
None
Other Applicable Requirements
Strong communicator and listener to patients and associates. Strong interpersonal skills (friendly, caring, patient). Strong verbal/written communication skills. Strong basic math skills. Strong organizational skills and attention to detail.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
Affirmative Action/EEO Statement
It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.