Admissions Coordinator

Monday - Friday 8 am- 4 : 30 pm

Brook Lane's Main Campus in Hagerstown, MD

Occasional weekend fill-in coverage and some holiday coverage required

Are you a people-person with medical office experience, customer service experience, case management, or a background in mental health?

Brook Lane Health Services is seeking a part time

Admissions Coordinator to help serve community mental health needs by coordinating admissions to our Inpatient, Partial Hospital, and Outpatient levels of care.

RESPONSIBILITIES :

Authorizations 45% of the role now but with EPIC Implementation will reduce to about 30% of the time with new EPI EMR

• Uses the Maryland Medicaid (MDH) Indeco website to complete pre- authorizations for Outpatient Services
• Average number of authorizations per day is 25. They take between 5 10 min.
• Single Point of Entry - Perform benefit / eligibility check for all OP new patients.
• Average number of SPOE corrections per day is 8-10

Admission Calls - remaining part of the role

• Fields calls from patients, prospective patients and community providers
• Schedules patient appointments and admission into Brook Lane programs
• Communicate information between the referral sources and the Inpatient staff to facilitate the Inpatient admission process
• Distinguish between crisis, urgent and routine calls while communicating clearly and therapeutically
• Insures preauthorization of services when appropriate
• Exemplify customer service, maintain positive working relationships, demonstrate appropriate adaptability and perform other duties as assigned
• Completes documentation as required.

QUALIFICATIONS :

• Bachelor’s Degree or equivalent relevant work experience in mental health / admissions / casework
• Must be able to establish priorities, deal with considerable work detail, maintain a well-mannered even disposition
• Ability to relate well to a variety of people and situations
• Ability to organize and prioritize work, communicate clearly and respond to frequent interruptions
• Ability to use discretion and tact in handling the public, both in person and over the telephone
• Intermediate technology skills required.
• Clerical and organization skills required

Pay based on experience and education.

We offer a competitive and generous benefit package that includes a variety of available options :

• Health insurance PPO or high deductible plan with health savings account
• Wellness program
• Vision insurance
• Dental insurance
• Paid life and disability insurance
• 401(k) - no waiting period on matching
• Paid leave days
• Sick and safe leave days
• Education days
• Education assistance (tuition and continuing education credits)
• Flexible spending accounts
• Voluntary benefits
• Continuing education provided by Brook Lane
• Relias learning management program
• Paid holiday worked incentive
• Employee referral incentive program

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Last updated : 2024-05-12