Varstaff is currently searching for the following:
As part of a passionate and accomplished team of experts, you will work with customers,
technical product managers, engineers and architects to document requirements, Define scope,
articulate objectives and key results, and curate intelligible catalogs of information (both
business focused and technically focused) to support the design, expansion, maintenance and
operation of a modern data platform. This position requires resilience to ambiguity, ability to
work in a fast, constantly evolving and changing environment.
As a Infrastructure Engineer, your technical expertise, and commitment to excellence will
positively impact safe human spaceflight. Passion for our mission and vision is required!
Responsibilities:
 Provide tier 1 & 2 support to customers in the organization
 Provide debugging and incident management support for system outages
 Support technical reviews and root cause investigations
 Be part of the on-call rotation and occasionally work weekends
 Write runbooks and self-help guides for Tier 0 support to improve self-service solving
 Collaborate with upstream and downstream tiered support teams to ensure smooth
handoff and routing of issues
 Identify opportunities for process improvement and automation
 Maintains and may lead the process for documenting design, build and standard
operating procedures
Qualifications:
 Comfortable using Microsoft Office suite (Word, Excel, PowerPoint, etc.)
 Proficient with Confluence & Jira
 Excellent attention to detail and strong task ownership, someone who demonstrates
pride in all work and willingness to perform low-level tasks when needed including but
not limited to: ongoing support delivered solutions, creating support documentation,
working with end-users to understand their problems
 Ability to tackle problems by writing efficient working solutions, even when given
incomplete or ambiguous requirements
 Ability to work with minimum guidance in a fast-paced environment
 Ability to earn trust, maintain positive and professional relationships, and contribute to a
culture of inclusion
Desired:
 Certifications for AWS, Tableau or Databricks
 Familiarity with AWS
 Experience with PowerShell and JavaScript scripting
 Familiarity with RESTful API