QC Supervisor | Ripple Fiber

We are looking for a Quality Control Supervisor to join our growing team in the Hickory, Caldwell County, NC area.

About Ripple Fiber

Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.

We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.

Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.

About our culture

We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the role

The primary responsibility of the Quality Control Supervisor is to supervise installation operations that meet industry specifications and exceeds customer expectations. To succeed in this role the candidate must have excellent collaboration and communication skills to work with a team of Project Managers. You will work within a supportive and fun team environment, which values hard work and dedication.

Responsibilities:

• Responsible for providing On-site coordination of fiber optic cabling, installation, modification, and splicing work performed by crew. Includes the physical installation of cabling and overseeing the work of others.
• Surveying job sites to determine the best installation practices.
• Coordinating workflow within the unit, acting as company liaison, and providing on-the-job training to other technicians as needed.
• Provide OJT training for employees on construction/installation practices and methods to ensure a safe and productive work environment.
• Ensure and maintain all company quality control and safety requirements.
• Train, supervise, discipline, and evaluate field technicians.
• Identify performance issues and recommend and implement corrective action.
• Coordinate scheduling and ensure adequate staffing.
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
• Develop and implement procedures to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to lead technicians.
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
• Perform quality control inspections and correct issues and complaints.
• Resolve complaints with property owners in areas where personnel are working.
• Other duties as assigned.

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.