Summary of the Position: As an IT Assistant, you will assist with administration of various systems, tools, applications, and infrastructure across PMMI's technology stack. You will assist with vendor management and coordination of support for PMMI Staff and provide light helpdesk-style support and troubleshooting to PMMI staff and contractors when required. Additionally, you will participate in security audits and assist in coordinating incident responses for any IT or cybersecurity incidents.

Duties and Responsibilities:

• Administration and Provisioning of Company Applications including but not limited to:

  • OneLogin, O365, Box, Curricula, Salesforce, 1Password, Zoom, Adobe, Smartsheet, and MSP Tools (Connectwise, EdgePilot, Vision Bot).

• Analyzes information, identifies potential problems, researches issues, and recommends solutions to mitigate risk and ensure the best possible user experience.

• Assist onboarding and offboarding lifecycles for employees and contractors including accounts, hardware logistics and training. Manages the provisioning processes for SaaS software including granting access, revoking access, and adjusting permissions based on the rule of least privilege.

• Assist in IT support processes including technology/helpdesk vendors, delivering seamless support experience for PMMI's end users and acting as an escalation path for PMMI staff and contractors for urgent support matters.

• Assists with and coordinates incident response for all IT or cybersecurity incidents that may arise.

• Tracks open issues and escalates as appropriate, directing and supervising the work of our IT managed services provider (MSP) and holding vendors accountable to service level agreements.

• Manages hardware, software, equipment, and accessory inventories through PMMI's asset inventory system as well as the computer refresh process.

• Coordinate with IT, A/V, and TelCom vendors for service and maintenance requests as needed.

• Computer provisioning/deprovisioning for both Mac and PCs.

• Responsible for completing periodic security & access audits, under the supervision of the department leaders. This includes generating and providing reports on certain applications.

• Manage data privacy mailbox and request process to remove data / unsubscribe from our mailing lists.

• Assist staff with basic IT training and support tasks, documenting how-two guides, training videos and SOPs when required.

• Maintain in-office technology including audio/visual equipment, cameras, room schedulers, printers, doorbells, security cameras, wireless networks, etc. Support in-office meetings from a technology perspective as required.

• Assists with the deployment of technology solutions to support the PACK EXPO portfolio of trade shows, including preparation of the IT shipments and programming of technology solutions in advance, as well as technology solutions utilized on-site at shows.

Qualifications and Education Requirements:

• Associate's degree or equivalent experience required, Bachelor's degree preferred

• Knowledge of ITIL Foundations and cloud principles preferred.

• 0 - 3 years of working in a professional work environment, preferably in the technology or IT support field

• Limited travel required

Looking for an exciting opportunity to join a leading global resource for packaging and processing technologies? Look no further than PMMI! Our organization has been recognized as one of the "Best Manufacturing Associations to Work For" and is dedicated to connecting makers of goods with the packaging and processing suppliers they rely on. At PMMI, we are committed to providing people around the world with innovative, safe, convenient, and cost-effective products that touch lives every day. As part of our team, you will be able to advance a variety of industries and make a real impact on the world.
We offer industry-leading benefits and a strong employee-focused culture that aligns our talent with the PMMI mission. Enjoy generous employer-paid insurance, unlimited PTO, flexible work time, hybrid work schedule, annual bonus program, company-wide celebrations & events, and even chances to win season ticket raffles to the Washington Capitals and Nationals! Plus, we have a very lucrative Retirement Plan that includes an incredible Profit Share Plan. Take home your full earnings potential - no need for costly benefit deductions at PMMI!
Don't miss out on the chance to join PMMI and see for yourself why our employees love working here. Your family will thank you for the opportunity to be part of such a dynamic and exciting organization. Learn more about us at PACK EXPO Trade Shows: Uniting the World of Packaging and Processing (pmmi.org).
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