SUMMARY

The Customer Service Manager directs and coordinates effective management for customer relations, front end policies and procedures (including safe and cash accountability), cashier supervision, and labor control.

Key Attributes

• Friendly
• Excellent customer service skills
• Able to supervise large number of Associates
• Organized
• Good communication/listening skills

Responsibilities:

• Manages positive customer relations with the use of the NFI Front End Expectations.
• Ensures quality service during prime time hours.
• Performs product scanning and processing of customer’s orders in an accurate, efficient, and prompt manner.
• Accountable for services handled at the Customer Service Desk.
• Answers incoming phone calls using proper phone etiquette.
• Ensures proper handling of all forms of tender and coupons.
• Performs personnel functions.
• Reviews reports and takes appropriate action.
• Develops and implements weekly work plan for the Front End.
• Ensures compliance with Government Regulations.
• Supervisor Front End cleanliness and organization.
• Directs Front End Loss Prevention procedures.
• Monitors Front End safety.
• Participates in and contributes to store management meetings.
• Follows all store and department policies and procedures and company confidentiality requirements.

Compensation: BOE. FT, hourly position with benefits that include annual wage reviews, medical, dental, prescription and life insurance, paid holidays, vacations. We are an Associate owned company with a retirement plan that includes an Employee Stock Ownership Plan, Profit Sharing and 401K

Job Type: Full-time

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person