At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources.

More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them.

Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants.

Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia.

For more information about Modine, visit .

Position Description

The Customer Service Specialist - Applied Products position is located in Grenada, MS and reports to the Product Manager - Cooler Products.

The incumbent must possess strong communication and interpersonal skills to accurately communicate order status and delivery commitments to all levels of the customer organization including management, administration, purchasing, service and production.

The incumbent must also be prepared and willing to effectively communicate internal shortcomings to management, particularly where they make us non-competitive.

Key Responsibilities

• Timely and accurate order entry and management to meet customer needs
• Accurate review and edits of sales order Bill of Materials
• Low volume production scheduling
• Delivery releases and scheduling of trucks
• Open order reports by customer
• Communicate order status to customers
• Expedite production schedule as required to meet customer needs
• The incumbent must possess strong communication skills, willingness to work in a team environment, attention to detail and accuracy, sense of urgency, excellent organization / time management skills, and be highly customer focused

Required Education & Qualifications

• 2 year college degree preferred but not required for the well qualified individual
• Minimum 3 years work experience in a manufacturing environment, including 1 to 2 years in sales / customer service
• Working knowledge of Microsoft Office Suite
• Working knowledge of SAP a definite plus

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more.

Human Resources will provide more detail upon your hiring.

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Last updated : 2024-05-23