1 Job in Greenwood, SC
Laminex Inc is Hiring a Customer support technician Near Greenwood, SC
Benefits / Perks
- Competitive Compensation
- Flexible Scheduling including Remote Work
- Career Growth Opportunities
- Group Healthcare
- 401(k) Matching
- Travel Opportunities
Job Summary
We are seeking a knowledgeable Customer Facing Support Technician to join our team. You will be responsible for ensuring customer issues are solved and training takes place to avoid future issues.
Customers contact our business-hours support queue with ID card printer, camera and software-related questions or issues.
Your role is vital to the smooth operation of our company and it enables customers to meet their goals or easily issuing badges to their constituents.
Responsibilities
- Assist with inbound customer software and hardware questions
- Remotely administer and set up customer equipment for new installations (computers, printers, cameras, etc)
- Install and configure software
- Train customers in best practices in technology and how to use software and equipment
- Maintain documentation for each customer interation
Qualifications
- An associate's or bachelor’s degree in Computer Science , IT, MIS or a related field is preferred
- Previous experience as an IT Technician or a help-desk technician is preferred
- Strong troubleshooting and analytical skills
- Ability to work well as part of a team
- Strong written and verbal communication skills
- Understanding of data privacy and security
Flexible work from home options available.
Last updated : 2024-04-27
Job Summary
Full Time
Print & Book Publishing
$34k-43k (estimate)
04/28/2024
06/21/2024
ceolaminex.com
Charlotte, NC
<25
Print & Book Publishing
Related Companies
The job skills required for Customer support technician include Installation, Verbal Communication, Help Desk, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support technician positions, which can be used as a reference in future career path planning. As a Customer support technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support technician. You can explore the career advancement for a Customer support technician below and select your interested title to get hiring information.
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