At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. 

The Card Services Product Team Lead is primarily responsible for working across internal departments to assist with a variety of payment products and services, including but not limited to credit cards, debit cards, ATMs, and Instant Issue.

As a Card Services Product Team Lead, you will:

• Credit Cards
  • Work with Retail, Commercial, and Treasury Management Teams for servicing of Nicolet Bank retail and business credit card products
  • Duties include new business credit card account onboarding, servicing existing business credit card accounts, including account maintenance, error resolution, and assistance as needed.
  • Escalation points of contact for Frontline, Call Center, and Operations teams for advanced servicing requests and issues
  • Responsible for credit card portfolio reporting (ex: Weekly and Monthly Delinquency, Application Disclosure & Notice mailings, Maintenance Report review, and other reporting tasks as needed)
  • Assist with training sessions for internal employees related to Credit Cards
  • Help cross sell and close sales opportunities for business credit card prospects
• ATMs
  • Work with ATM vendors and branches for ATM installs, upgrades, service issues, and resolution.
  • Assist Branches with ATM servicing (including upgrades, service issues, training)
  • Create and update training and troubleshooting procedures.
• Debit Cards
  • Provide reporting & analysis for Debit Card portfolio performance, trends, and opportunities to drive cardholder usage.
• Instant Issue
  • Provide training to new retail bankers and branches for best practices.
  • Maintain current Instant Issue procedures and communicate changes as needed to Frontline. 
  • Create, Review, and Provide Instant Issue reporting to appropriate teams.
• Special Projects
  • Assist Project Teams with new product implementations.
  • Assist Project Teams during Bank acquisitions & conversions.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Performs all other duties as assigned. 

Qualifications

• High School Diploma or equivalent. Preferred Associate’s or Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
• 1-3 years of retail banking experience
• PC, phone system, general office equipment
• Ability to maintain strict confidentiality.
• Solid judgment and decision-making skills
• Creativity and comfortability presenting in public
• Comfortability presenting and selling credit card products to customers 
• Have experience at Microsoft Office
• Willing and able to learn new programs and software.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. 

Equal Opportunity Employer/Veterans/Disabled