We are seeking a detail-oriented Billing Specialist (Parts & Service) to join our team. This role is responsible for creating invoices from work orders, credits, coordinating with our Corporate IT and AV departments to ensure deadlines are met each month. This position offers the opportunity to work in a dynamic environment where accuracy and efficiency are paramount.

Essential Duties & Responsibilities

• Primary focus on daily invoicing including invoicing complex projects.
• Verifying accurate costs are applied to the projects.
• Create invoices for warranty and non-warranty orders.
• Integrate invoices from one software to another with a high rate of accuracy.
• Coordinate with other areas of operation to obtain information related to customer accounts and orders, as needed to complete the invoicing process.
• Use multiple software systems with accurate detail.
• Perform research as needed to ensure orders are accurate.
• Invoice service engineer tickets.
• Create and maintain service support blocks, invoice block requests, create and maintain service block agreements, and maintain block reference spreadsheets.
• Setup tickets in ConnectWise and update as needed.
• Order and manager warranty parts claims for all vendors, receive and distribute parts, return defective parts, and update claims for all vendors.
• Create purchase orders, receive parts, and update information for accounting department.
• Source and quote parts for technicians, engineers, and sales support.

Skills and Competencies

• Professional communication skills.
• Ability to collaborate effectively with team members to achieve shared goals.
• Outstanding accuracy.
• Strong problem-solving abilities and organizational skills.
• Deadline-driven and proactive in taking ownership of projects.
• Proficient in interpreting instructions from various formats (written, oral, diagrams, schedules).
• Accurate with calculations involving discounts, taxes, proportions, and percentages.
• Familiarity with fundamental accounting principles and procedures

Knowledge, Education & Experience

• Must demonstrate intermediate computer skills and experience with Microsoft Word, Excel, and Outlook
• Experience with ConnectWise a plus
• Experience with NetSuite ERP a plus
• Minimum of 2 years’ experience preferred.
• High school diploma or equivalent required; associate or bachelor's degree in accounting or a related field is preferred.

This position offers the opportunity to enhance your skills in analysis, financial software utilization, and reconciliation. If you are looking to grow your career in billing and finance, this role provides a supportive environment for professional development.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Experience level:

• 2 years

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)
• NetSuite: 1 year (Preferred)

Ability to Relocate:

• Green Bay, WI 54301: Relocate before starting work (Required)

Work Location: In person