Summary:
D.A. Davidson is seeking to hire a creative, self-driven professional, with extensive background supporting desktop engineering. The Desktop Engineer role is critical to the ongoing success of our service and support delivery of technology to DA Davidson employees by ensuring the stability, performance, and security of our organization's end-user computing environment. This position requires a skilled professional with expertise in desktop support, troubleshooting, and the ability to deploy and manage a variety of desktop technologies. The successful candidate will be a proactive problem solver, detail-oriented, and customer-focused.
Duties:

• Provide advanced technical support for end-users, resolving hardware and software issues in accordance with established SLAs
• Establish and proactively monitor a baseline of workstation performance and security configuration
• Mature framework and tools for assessing desktop and laptop performance
• Review and document compatibility of software installed on workstations across the environment
• Review hardware lifecycles with vendors and ensure internal refresh procedure is followed. Oversee lifecycle and plan of desktop/laptop hardware
• Oversee lifecycle and plan of workstation hardware including IT asset management components
• Proactively monitor hardware and performance on workstations as new software and patches are implemented into the environment
• Collaborate with other IT teams and vendors to escalate and resolve complex technical problems, including network and system administrators
• Work with Systems team to mature security configuration, imaging and build process
• Manage the deployment and updates of software applications across physical and virtual workstation environments
• Ensure compliance with licensing agreements and coordinate software license tracking
• Provide hands on support and guidance with hardware currently deployed across DA Davidson. Seems duplicative of the first bullet, suggest removing
• Mature incident and problem management practices around workstation performance related issues
• Deploy and maintain performance monitoring tools for use on workstations

Qualifications:

• Advanced knowledge of Microsoft operating systems and related components
• Maintain and obtain Microsoft Certified Professional (MCP) for end-points / Desktops
• Experience building performance baselines across end user computing devices
• Experience with Windows operating systems and enterprise management
• Ability to manage escalated issues to diagnosis hardware and operating system issues
• Experience working with imaging and cloning systems
• Bachelor’s degree in Computer Science, related field
• 3 years (or 7 years without a degree) of experience with duties listed above
• Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone
• Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels
• Experience working in a team-oriented, collaborative environment
• Highly self-motivated and self-directed
• Organized and detail oriented

What we offer:

• Competitive salary plus excellent benefits and perks including, but not limited to:
• Medical, Dental and Vision
• Company 401(k)and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional Development Opportunities
• Tuition Reimbursement ($15,000 lifetime cap)
• Charitable gift-matching program
• Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work

The potential pay range for this role is $60,000 - 90,000. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate. Additional incentive compensation may be earned based on performance