JOB TITLE Quality Specialist

SUMMARY :

Provides support, data collection and reporting of quality outcomes within the Quality Department.

EDUCATION AND EXPERIENCE :

Education : Bachelor’s degree in mental health related field or equivalent experience preferred.

Licensure : N / A

Certification : N / A

Experience : Experience in clinical process and data collection and formatting.

Knowledge / Skills : Ability to maintain composure in difficult situations. Verbal / written communication skills. Proficient at Excel and Word.

EQUIPMENT : Computer, fax, copier and any other equipment required to perform the functions of the position.

MAJOR DUTIES AND RESPONSIBILITIES :

1.Workwithinthequalitymanagementdepartment tocollect,process andpreparevarious outcome information forpresentation.

3.Manageandmaintainthedatacollectionand reportingsystemforincidentmanagementand compliance.

4.Assistwithmaintainingvalidityoffinaloutput oftransmissionsofdatatosourcesoutsideof Frontier Health (NOMSdata).

5.Coordinates with Director of Organization Performance to collect and process rawdata for various program’s consumersatisfaction.

6.AssistwithtasksneededtomaintaincompliancewithCMSvaluebasedorincentiveprograms (MIPS,MU).

7.Facilitate organization performance improvement projects and ensure completion within timeline established by the Performance Improvement Committee.

8.Coordinate process mapping for various service lines.

9.Assistwithongoingdevelopment,implementation,andsuccessfulcompliancewithapplicable CARF, state licensure, health and safety, and other agency policies andprocedures.

10.Keep the Director of Organization Performance apprised of both potentialproblem areas and outstanding performance related to datacollected.

11.Maintain tracking methods related to national, state or local quality measures. Assist with compliance plans related to improving performance onmeasures.

12.All other duties asassigned.

Area Competencies :

• Ability to present and provide data in an easily understoodmanner.
• Assures ongoing development, implementation, and successful operation of program services in compliance with applicable CARF, state licensure, health and safety, and other agency policiesand procedures
• Effective timemanagement.
• Attention to detail to ensure reporting data isaccurate.
• Facilitates interdepartmental quality and performance improvementprojects.
• Understanding of outpatient service delivery.
• Maintain an environment of compliance and adhere to guidelines ofconfidentiality.

PERFORMANCE RESPONSIBILITIES :

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to :

1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Demonstrate team behavior and must be willing to promote a team-oriented environment.

8. Represent the organization professionally at all times.

9. Demonstrate initiative and strive to continually improve processes and relationships.

10. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.

Last updated : 2024-04-24