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Posting Number : : Regular 0091420
Regular 0091420
Position Title : :
Student Success Navigator
Classification Title :
Administrative Services Technician
Min Salary : $34,324.18
$34,324.18
Salary Type : Annual
Annual
FLSA : NE Non-Exempt
NE Non-Exempt
Position Summary : :
Under general guidance of the Student Success Lead Navigator, the Student Success Navigator will provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with Rowan-Cabarrus, including providing information about courses, certificate programs, registering students via phone, fax, or any form of electronic communication.
The Student Success Navigator will also assist in preparing appropriate forms and solving any enrollment discrepancies.
Other responsibilities include providing general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance.
Input and ideas on methods to improve the student experience are also encouraged and welcome to enhance the overall process.
Required Education / Experience : :
High School Diploma or equivalent (G.E.D.), and two (2) years of clerical, customer service, or office experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Student-focused and have the ability to manage multiple priorities.
Department : :
Student Success - Onboarding
Work Hours : :
M-Thursday 8 : 00am 6 : 00pm. Friday 8 : 00 am to 5 : 00 pm
Posting Date : : 03 / 20 / 2024
03 / 20 / 2024
Open Until Filled :
Duty and Responsibility : :
Provide preliminary assessments of an applicant’s enrollment readiness while maintaining a caseload of applicants and students.
Proactively engage with applicants to develop an onboarding plan.
Duty and Responsibility : :
Serve as the first point of contact for students, faculty, and community members through multiple channels of communication : walk-in, phone, email, chatbot, and video conferencing.
Proactively providing next step information to benefits students.
Duty and Responsibility : :
Use approved sources when answering general information calls made to the College. Manage a high volume of inbound and outbound calls in a timely manner.
Identify the customers’ needs, clarify the information, research every issue, and provide solutions and next step information.
Duty and Responsibility : :
Use the College’s student success portal to document all communication.
Duty and Responsibility : :
Performs other duties of a similar nature or level.
Last updated : 2024-05-13
Full Time
$62k-79k (estimate)
03/25/2024
06/21/2024
The job skills required for Navigator include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Navigator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Navigator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Navigator positions, which can be used as a reference in future career path planning. As a Navigator, it can be promoted into senior positions as an Infection Control Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Navigator. You can explore the career advancement for a Navigator below and select your interested title to get hiring information.