Job Description

Job Summary

Entry-level banking role to build proficiency in transaction, sales and service functions. Operates as a multi-functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction.

Processes transactions accurately and efficiently while simultaneously introducing products, services and digital options that meet customer needs and encourages customers to expand their relationship with Synovus.

Identifies customer needs as well as cross-selling and up-selling opportunities. Expands and retains customer relationships and contributes to the financial growth of the branch.

Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day.

On average, spends approximately 80% of time performing transactional and service functions and 20% of time performing sales and relationship deepening functions.

Job Duties and Responsibilities

Proactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service.

Lobby Leadership, welcoming and greeting customers as they enter the branch, providing a warm and friendly atmosphere.

• Assesses customer needs, shares and educates the digital strategy and directs them to the appropriate service areas or banking representatives.
• Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.

Assists customers with routine inquires regarding account balances and account information. Cashes checks and processes withdrawals, pays out money after verification of signatures and balances.

Prepares official checks and money orders. Refers customer to an officer for authorization to cash check when needed.

Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies.

Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt.

Accepts savings deposits and withdrawals, verifies signatures.

Listens carefully to customers to understand their financial priorities and promotes bank products, digital options and services accordingly.

Promotes and explains Synovus products such as consumer and mortgage loans, IRAs, certificate of deposits, travelers checks and credit cards.

Optimizes the customer relationship referring customer to branch team memers and / or Synovus partners for cross selling opportunities.

Promotes Synovus products such as consumer deposits, loans, IRAs, certificate of deposits, travelers checks and credit cards.

Performs proactive outreach to customers and prospects during sales campaigns and promotions. Utilizes the Sales Management system to capture and track referrals.

Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities. Supports sales campaigns and bank initiatives and products as assigned and shares specific product information and sales tips.

Champions the digital strategy and utlizes, shows and engages customers with the in-branch digital tools.

Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud.

Follows the business code of conduct including reporting known or suspected violations to the appropriate Company authority in a timely fashion.

Completes compliance and other assigned training on time.

• Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role.

Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Shift First Alternate Location Minimum Requirements

Minimum Education :

High school diploma or equivalent

Minimum experience :

Six months of customer service, sales or other related work experience or completion of one year of college / vocational school in lieu of work experience.

Required Knowledge, Skills, & Abilities :

• Knowledge of bank operations, policies and procedures and federal bank regulations
• Knowledge of bank products and services
• Strong customer service skills
• Aptitude for consultative selling
• Strong listening and comprehension skills to be able to identify customer financial needs, goals and objectives
• Strong interpersonal skills to establish rapport with customers
• Careful attention to detail with ability to manage time and multi-task
• Mathematical skills
• Proficiency using Microsoft Office software products

Additional Information What you'll love about us :

• Participate in our initiative to give back. Here Matters allows us to contribute to important causes in the community.
• Part time employees receive benefits. If you work more than 20 hours a week, we've got you covered, whether that be PTO or medical, dental, and vision benefit coverage.
• Future parents are provided security. We cover up to 100 percent for the first 6 weeks of maternal / paternal leave to eligible mothers and fathers.
• Planning a future with Synovus. Investing in yourself is a priority. We offer wealth building plans such as 401k(up to 5% company match) and employee stock purchasing plans(15% company match).
• We'll help with education. Synovus offers tuition reimbursement options after one year of employment.
• Join one of our Employee Resource Groups. These workplace and diversity programs are a means of support to connect with other team members.

Synovus promotes a friendly, safe work environment and shows its employees appreciation through well-paying salaries and other excellent benefits..."

Former Team Member Why Synovus

We are committed to creating an environment of connection and unity while serving others. At Synovus, genuineness and grace are the building blocks to shaping long lasting relationships and we seek to discover like-minded people that uphold these same values.

Our company has been recognized as one of 2020's America's Best Banks by Forbes which is a reflection of our team's mutual desire to deliver excellent customer service by creating an enhanced, high-touch experience every time they step into the branch.

Last updated : 2024-06-19