5 Jobs in Golden Valley, MN
Meridian Services is Hiring a Customer Support Representative Near Golden Valley, MN
Location: Golden Valley, MN.
Schedule: Full-Time Monday-Friday typical daytime business hours. Employees are eligible to work from home 2 days a week after 90 days of employment.
Wage: $23.50 hourly rate including a Full Time benefit package
Company Perks:
- Medical, Dental and Vision Coverage
- Supplemental Insurance offered through Colonial Life
- Paid Time Off
- 401K plan that employees can contribute to after 1 month
- Paid volunteer time- up to 16 hours each year
- Monthly Lunch and Learns
- MERSC Employee Discounts (Minnesota Recreation Service Counsel)
- Tuition Reimbursement
- Dog-Friendly Corporate Office
- Weekly snack day at Corporate
- Childcare at Corporate for Employees at reasonable tuition rates
- Growth Opportunities and learning opportunities
- Employee of the month recognition and gift card
- Fun Employee Engagement Activities- Summer Bags tournament, virtual bingo, Spirit week!
Job Details:The “Customer Support Representative - Tier 1”is responsible for fielding and resolving customer’s, identified as external stakeholders, requests and inquiries concerning various departments within Self-Directed Services in the Orion ISO and Morning Sun Financial Services companies. Tier 1 supports have been identified as those customer reach outs that take approximately 10 minutes or less, though may take longer depending on the nature of the concerns. The Customer Support Representative - Tier 1 will partner internally and externally for timely resolution of customer issues from start to finish; duties and processes include the below essential job duties.
Essential Job Duties:
- The highest priority is to answer all incoming calls and emails.
- A Customer Support ticket is created or updated with every customer contact.
- Ensure all assigned tickets are addressed within 24 hours of creation and follow-up on outstanding tickets.
- Know and answer any general process or system questions.
- Provide general support to time entry concerns with EVV or timesheets.
- Support customer needs with using and navigating organizational systems.
- Navigate customer files to provide information, send or resend documentation, and support customer needs
- Support customers with onboarding to our system and processes.
- Work within the customer service team and various departments to provide timely resolution to customer needs.
- Provide customers with new and reoccurring communications.
- Excellent written and verbal communication
- 1-2 years of customer service related experience preferred.
- Education: High school diploma – AA or college degree preferred.
- Must possess the ability to deal tactfully with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.
- Must be able to pass a DHS background check
Job Summary
Full Time
Civic & Environmental Advocacy
$41k-52k (estimate)
06/01/2024
06/29/2024
MINNEAPOLIS, MN
25 - 50
2010
CHERYL VENNSTROM
<$5M
Civic & Environmental Advocacy
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The job skills required for Customer Support Representative include Customer Service, Customer Support, Verbal Communication, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
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Be as polite as possible when talking to clients over the phone.
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Consider using database to record activities and research product information.
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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