Essential Duties & Responsibilities:

• Responsible for increasing proficiency and building rapport amongst installation contractors or maintenance staff.
• Responsible for customers formal and informal training and technical support of all product lines conducted both in the office and in the field, virtually or face to face.
• Responsible to deliver training and technical support with full understanding of applicable codes, industry practices, company standards and procedures.
• Serves as Subject Matter Expert (SME) for application and installation of companies products and viewed as the trusted advisor amongst end-users, specifiers, contractors, OEM’s, and manufacturer’s rep.
• Supports the internal staff as a technical resource to elevate internal knowledge, enhance product development, support demand creation strategy, customer experience efforts, and sales support.
• Responsible to conduct on-site visits and audits to make recommendations where necessary utilizing detailed field audit report and company proceses and procedures.
• Promotes the companies products and image in the marketplace to achieve company sales growth expectations across all product categories.
• Provides ongoing application and product feedback to internal development team to improve on current products and to increase additional offerings.
• Participates in the development of training materials, marketing information and product promotion dealing with technical relevancy, accuracy and integrity.
• Remains current on upcoming changes to codes, standards and/or industry trends and communicate these changes periodically to internal team.
• Continually updates the sales and marketing team with leads for conversion target (i.e. end-users, specifiers, contractors, OEM’s, and distributor.
• Responsible to enter relevant information in companies CRM allowing information to be shared accorss the division aiding in better decision support of the organization.
• Stays aware of market activities including all potential competitors
• Responsible for following all safety policies of internal organization and on-site customers facilities visited
• Responsible for adherence and knowledge of all ISO processes, procedures, flowcharts, and quality policy
• Responsible for driving Self-Managed Performance (SMP) program through organization through self-motivation, initiative, and participation
• Other duties may be assigned

Preferred Educations/Skills/Experience: 

• Journeyman or Higher trade experience
• Estimating or Takeoff experience
• Field Sales or Manufacturing experience
• Contractor experience

Required Education/Skills Experience: 

• Bachelor's Degree or Trade School Certification
• 5 years of successful experience in electrical or mechanical instillation
• Exceptional organizational, verbal, and written communication
• Strong technical and commercial know-how and capabilities
• Must be mechanically inclined

Travel Requirements: 

• 60%
• If not local, must be located within reasonable distance to a major US city and airport.