5 Jobs in Geneva, NY
Hobart William Smith Colleges is Hiring a Technology Support Specialist Near Geneva, NY
Hobart William Smith Colleges
Location: Geneva, NY
Open Date: Apr 25, 2023
Description
The role of a Technical Support Specialist within our organization is to maintain computer systems, hardware, and software for students, faculty, staff, and other constituents of the Colleges.
Essential Responsibilities:
- Serving as the first point of contact for customers seeking technical assistance over the phone, email or in-person.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Installing, configuring, and updating hardware and software on mobile devices, printers, laptops, desktops, classroom technology, etc.
- Providing regular maintenance to existing hardware and computer systems.
- Creating, updating and/or maintaining technology or service documentation.
- Providing recommendations for improvements to operational efficiency that will result in better service to constituents of the Colleges.
- Testing, assessing, and learning about updates and new technology.
- Assisting in the training of student staff.
- Other duties and projects as assigned.
- Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization, and data management while promoting a security culture.
- Must complete all required federal, state, institution, and department training.
- Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.
- The ability to develop knowledge of, respect for, and have the skills to engage with those of other cultures or backgrounds is required.
- Demonstrate knowledge of the Colleges' educational philosophy and mission.
- Performs other related duties as required.
This is a full-time, 12-month, benefits-eligible position. This position description is not all-inclusive as other tasks or responsibilities may be assigned. Work hours are 8:30 a.m. to 5:00 p.m. during the academic year, with a possible shortened workweek during the scheduled summer hours' time period. Some on-call hours may be required. Occasional weekend and evening hours may be necessary.
Qualifications
- 1-3 years technical support experience, or the equivalent combination of experience, education and training.
- Experience with both Windows and Mac operating systems.
- A , ITIL, or similar certifications are preferred.
- Must work well under pressure and have excellent customer service skills, including the ability to communicate technical processes to non-technical individuals.
- The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.
To apply, visit http://apply.interfolio.com/124487.
Review of applications will begin immediately and continue until the position is filled. Interested applicants are encouraged to submit a cover letter, resume and the names with contact information of at least three (3) professional references to our application service, Interfolio (utilizing the Apply link on the right). Background check required.
If you have a question or need help on uploading your application materials, please contact Interfolio's support team at help@interfolio.com or call 1-877-997-8807 between the hours of 9:00 a.m. through 6 p.m., EST, Monday through Friday.
Hobart and William Smith Colleges are committed to providing a non-discriminatory and harassment-free educational, living and working environment for all members of the HWS community, including students, faculty, staff, volunteers, and visitors. HWS prohibits discrimination and harassment in their programs and activities on the basis of age, color, disability, domestic violence victim status, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected under the law. Discrimination on the basis of sex includes sexual harassment, sexual violence, sexual assault, and other forms of sexual misconduct including stalking and intimate partner violence, and gender-based harassment that does not involve conduct of a sexual nature.
jeid-59e6c071b381eb46aeaf796d72e3fde2
Job Summary
Full Time
$68k-84k (estimate)
04/27/2023
06/08/2024
hws.edu
HUNTLEY, IL
500 - 1,000
2011
<$5M
Related Companies
About Hobart William Smith Colleges
Located on 320 acres in the heart of New York States Finger Lakes Region, Hobart and William Smith are independent liberal arts colleges distinctive for providing highly individualized educations. Guided by a curriculum grounded in exploration and rigor, the Colleges prepare students to think critically. In partnership with the Geneva and global communities and through robust programs in career development, study-abroad, service, leadership and athletics, the Colleges foster an environment that values global citizenship, teamwork, ethics, inclusive excellence and cultural competence. Under the ...
mentorship of faculty, Hobart and William Smith students gain the necessary clarity to be competitive when seeking employment. They win prestigious fellowships like the Rhodes, Gates Cambridge, Udall, Fulbright and Goldwater. They gain admittance to the best graduate programs in the country. They go on to lead lives of consequence.
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The job skills required for Technology Support Specialist include Technical Support, Troubleshooting, Customer Service, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Technology Support Specialist.
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