Job Description

We are looking for a Service Technician to service our existing customers. Looking for an experienced 5 year installer that wants to get into service or someone that is already doing service work. The major brands of equipment they will need is Crestron and AMX systems. Candidate must have their own basic hand tools, know how to use a multimeter and trace connection issues. Must be professional and have the ability to interface with enterprise customers. Job description below.

Ability to troubleshoot and resolve complex technical issues related the following types of equipment and/or systems:

• Custom Control systems: Crestron DM and NVX / AMX
• Complex audio video systems found in executive board rooms and conference centers
• Video teleconferencing equipment and systems
• Audio Visual over IP (AVoIP) networks for the use of audio-visual data over LAN, WAN, and internet
• Audio DSP based systems to include amplifiers, speakers, and microphones
• Projection display devices and systems
• Video wall equipment and systems
• Digital signage equipment and systems
• To a lesser degree: RF Systems (analog and digital)

Other Responsibilities

• Ability to conduct Preventative Maintenance testing
• Site surveys related to service agreement quotes
• Ability to write concise service reports and or system site surveys
• Excellent verbal and written skills
• Ability to successfully manage multiple service projects
• Ability to lead and mentor junior/intermediate level field service techs

Education

• A two-year diploma from a college or technical school, or equivalent experience
• CTS certification highly preferred, or equivalent experience

Experience:

• 3 years minimum field service experience

Other:

• Must maintain a valid driver’s license with clean driving record
• Must be able to stand, kneel and/or crouch for long periods of time
• Must be able to climb ladders and scaffolding
• Must be able to lift in excess of 50 pounds
• Must be able to work in high places, as well as small, cramped places
• Must be able to work in hot humid places, as well as cold places

Top Skills' Details

• Minimum of 7-8 or more years of experience with AV integration and/or AV field service
• AV Installation- Looking for someone that has installed and understands Crestron and AMX systems
• Ability to reverse engineer legacy AV systems
• Ability to commission and debug newly built systems
• Ability to troubleshoot and resolve complex technical issues with the following products and related Extron systems/equipment:
  • Biamp, QSC audio, DSP products and systems
  • Cisco, POLY, LOGITECH video conference systems
  • Luxul, NETGEAR, CISCO switches
  • Video wall systems: Planar, UNILUMEN, LG, Samsung, Barco products and systems
• Testing- Someone that has done testing with multimeter and can troubleshoot issues
• Ability to research and specify replacement products
• Intermediate to advanced AV Networking skills
• Cabling and connectors: ability to crimp and solder
• Advanced knowledgeable of signal flow and low voltage electrical concepts; i.e., Ohms law
• Customer interfacing- Someone that does customer service work and interfaces with customers regularly

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.