• Ensure complete guest satisfaction.
• Ensure complete guest safety.
• Check in and check out of the guest.
• Gives information about room and package rates.
• Must work alongside other team members in harmony.
• Informs guest of the hotel facilities.
• Assign guest rooms.
• Must be friendly, helpful, and well-groomed and dressed to standards always complete with name tag as stated in the employee handbook and La Quinta Inn & Suites-Goodlettsville TN.
• Must understand and adhere to cash handling policies.
• Must be well versed in cash handling and accurately balance house bank to include shift cash count verification report and witness procedure.
• Make a great first impression.
• Complete guest registration /reservation process to include retrieval of all required information including address, phone number, method of APPROVED payment, valid identification, company name and contact email address.
• Must be familiar with and quote information for La Quinta Inn & Suites-Goodlettsville TN Frequency Travel Program to include reward redemption and processing. Promote La Quinta Inn & Suites-Goodlettsville TN Hotel Frequency Program to every guest during the reservation/check in process.
• Completion and distribution of shift check list and EOS Emails.
• Assign guest rooms based on preferences and availability. Informing next shift of any opportunities due to non-met service requests.
• Drives the revenue management process.
• Handling guest concerns in a tactful manner and achieving resolution with guest follow up and written documentation of all occurrences forwarded to the General Manager.
• Daily completion and documentation of daily shift duties and EOS Emails, courtesy calls, and shift check lists.
• Knowledge, implementation and follow up of all La Quinta Inn & Suites-Goodlettsville TN Brand standards regarding ADA, handicap policies, Service Animal Training, and procedures.
• Answers questions regarding the hotel facilities and services
• Answering telephones and making reservations
• Answering guest inquiries to include accurate area directions.
• Recommending local area restaurants, points of interests and / or needs for transportation.
• Handling guest needs.
• Maintaining cleanliness of front desk, lobby, and back office.
• Following up with guest check-ins, opportunities, and other requests.
• Interacting with other departments and employees to ensure a good working relationship for all guest needs.
• Understands and implements (when necessary) all emergency procedures for incidents, accidents, fire, safety, or criminal activity. This includes knowledge the location of all utility shut down equipment and sprinkler and fire alarm knowledge and system locations.
• Ensures that La Quinta Inn & Suites-Goodlettsville TN quality standards and services are maintained for Property, Product and People.
• Must be able to work all shifts or varying schedules to support the business needs including weekends and holidays.
• Ensures security for the hotel's customers, employees, and property assets.
• Supports established policies and procedures for La Quinta Inn & Suites-Goodlettsville TN, and H&N Hospitality Management.
• Responsible for following instructions and performing work as assigned by a supervisor or the General Manager.
• Daily review of front desk communication tools to include Email correspondence and FOAI.
• Front desk associates are required to always remain at the front desk workstation unless attending to a guest need or request.
• If applicable, Responsible for daily monitoring of cleanliness and maintaining appropriate inventory levels of the hotel market and/or sundry shop. Ensuring the General Manager is notified of replenishment needs.

• Ensures lost and found items are secured according to La Quinta Inn & Suites-Goodlettsville TN standards.
• Responsible for knowledge, review and training of all safety procedures as outlined in the La Quinta Inn & Suites-Goodlettsville TN Safety Manual.
• Responsible for reporting all suspicious persons or activities, hazardous conditions to management. Alert the general manager immediately.
• In the event of an employee or guest incident or injury, the General Manager is to be notified immediately. This would also include building emergencies. If the General Manager is not located at the physical hotel location, please notify via phone or cell phone. If the General Manager cannot be reached, leave a voice mail message. Immediately notify the Front Office Manager (FOM) and Executive Housekeeper (EH).

Job Types: Full-time, Part-time

Pay: $12.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person