5 Jobs in Frisco, TX
Beacon Resources is Hiring a Tech Support Specialist Near Frisco, TX
- Job Title : Tech Support Specialist
- Salary Range : $45K-$55K
- Location : 100% Remote
We are looking to add another Tech Support Specialist to our growing team. This team supports all users (both internal and external) on two of our main products : our "Retail Platform" and our "Development Partner Channel."
The Tech Support team needs someone who has experience not only working in a ticketing system but rather a queue from phone calls, emails, and their website chat feature.
Taking a white-glove approach to each ticket will be important as well since these are resolutions for our external clients, and we want to go above and beyond for a positive experience.
In addition to our product support, the Tech Support team resolves day-to-day operation tickets on Salesforce, Google Workspace, and basic HTML / CSS troubleshooting.
Only 1-2 years of support experience is needed to be technical enough, but we do need the ability to identify problems and recognize resolution patterns.
Someone who wants to be a sponge and grow, their career and skillset will be successful here.
Top Skills :
- 1-2 Years of Tech Support
- CRM ticketing support (using Salesforce)
- Google Workspace
- Multi-Channel Platform Support
Pluses :
- HTML / CSS Troubleshooting
- White-Glove Support
Job Summary
Full Time
$65k-83k (estimate)
05/26/2024
07/24/2024
beacondlc.com
Newport Beach, CA
<25
Related Companies
The job skills required for Tech Support Specialist include Troubleshooting, CRM, CSS, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech Support Specialist positions, which can be used as a reference in future career path planning. As a Tech Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support Specialist. You can explore the career advancement for a Tech Support Specialist below and select your interested title to get hiring information.
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