Style Crest has a 50-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses.

We are looking for an experienced Installation Services Coordinator who will be responsible for coordinating, processing, and tracking all assigned installation orders through completion.

Responsibilities

• Calls retailer, dealer and / or homeowner to confirm order and validate information. Records notes of all conversations so helpful information can be seen by others involved in the process.
• Assigns installer (in-house or sub-contractor) and determines the kit to be installed.
• Enters all the required information regarding the order by following the documented processes.
• If items needed for the install are not listed as kit components, adds additional items to system following the documented process.
• Coordinates via phone and email with our in-house scheduler or an outside sub-contractor to schedule the job. Follows up with scheduler or sub-contractor on status of work.
• Listens to customer requests or complaints received by telephone or by email. Ensures the appropriate level of attention is instituted to resolve these issues or to fulfill the customer requests.
• If assigned to a sub-contractor, follows documented process to ship equipment.
• Enters the appropriate dates for install and releases.
• Updates system with the status of the order such as not ready, credit hold, ready to schedule or scheduled. Reviews dashboard daily to determine what follow up is required.
• Ensures all the necessary paperwork is completed correctly.
• When job is complete, assigns the job to billing to be invoiced timely.
• Ability to key verbal, faxed or emailed orders accurately and quickly with a sense of urgency.
• Cross trains on other roles within the installation support team and remote scheduling to backup during absences.
• Works closely with product manager to keep kits updated. Identifies product mix in sub-contractor warehouses.
• All other duties as assigned.

To learn more about our company please visit us at : https : / / www.stylecrestinc.com /

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

PI241191595

Last updated : 2024-05-23