Job Summary

• Receiving general direction from the Safety and Security Director, Supervisor or Lead Officer, incumbent shall provide a safe and secure environment for Hospital patients, visitors and employees by enforcing Hospital security regulations and by continuously watching for and the timely reporting of any and all hazards or unusual occurrences through patrol of assigned areas;
• furthermore the incumbent shall provide protective service and response for protection of the people and property of the Hospital;

is responsible for assisting with the day-to-day operation of Department.

This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Essential Functions :

• Provides protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.
• Provides escorts for staff, visitors and patients as requested.
• Apprehends criminal violators when necessary and appropriate.
• Provides emergency response to a variety of situations.
• Applies patient restraints as needed.
• Patrols assigned areas, both buildings and grounds, giving attention to those areas where security problems have occurred.
• Identifies unsafe conditions and improperly secured areas / property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
• Maintains strict confidentiality at all times.
• Conducts preliminary investigations into thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents.

Keeps supervisor informed at all times.

• Prepares and submits written reports and daily events in a complete, timely and accurate manner. Logs all responses and incidents.
• Maintains accountability for valuables / property and other forms of evidence, ensures safekeeping and maintains documentation.
• Performs fire drills as required.
• Assists in morgue releases. Ensures medical record checklist for expired patients.
• Provides support to tissue recovery team.
• Monitors CCTV and Access Control system
• Readies and secures helicopter landing area. Escorts medical personnel to patient location. Provides support for patient transports
• Participates in assistance with workplace violence victims; responds to medical emergencies; controls pedestrian and vehicular traffic.
• Act as a first responder to HazMat incidents.
• Create safety awareness among patients, visitors and staff.
• Actively takes part in any Safety and Security quality improvement initiatives.
• Troubleshoots parking gates machines when necessary to ensure proper operation of all parking equipment.
• Maintains all hospital issued uniforms and equipment.
• Conducts a wide range of customer services.
• Manages visitor’s entry into the hospital. Maintains proper and safe visitation.
• May have to work other shifts as necessary.
• Performs other duties as necessary or assigned.

Required Knowledge, Skills and Abilities :

• Possesses and exhibits strong customer service and communication skills.
• Exhibits him / herself as a consistent performer in all areas of job responsibilities.
• Consistently adheres to the standards of performance. Meets and at times exceeds standards.
• Demonstrates sound judgement and is an effective member of the team.
• Seeks to improve knowledge, skill and proficiency in areas needing development.
• Works effectively both independently and in teams. Able to multitask.
• Accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Displays positive image, tact and diplomacy, active listener and articulate.
• Recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others.
• Must be able to handle diverse, complex and stressful interpersonal situations and crisis management scenarios.
• Strong risk analysis, organizational and problem solving skills.
• Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.

Minimum Education, Training, and Experience Required :

• Minimum of a high school diploma required.
• CPR required
• A strong educational background (Associate’s or Bachelor’s degree) in criminal justice or related field is preferred.
• No experience required, but 1-3 years of security or related experience preferred.
• Must possess and maintain a valid Maryland driver’s license or valid license from the state in which the employee resides.
• Must submit to and pass a criminal background check.
• Must obtain within the first 6 months and maintain throughout employment :
• De-Escalation Training
• Must obtain within first 90 days of employment and maintain throughout employment :
• International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification
• HazMat Training
• Musty demonstrate proper use of equipment and supplies according to established procedures within the first 90 days.
• Communicates by radio in a clear, concise and professional manner
• Demonstrates proper use of Security vehicle to supplement routine duties or special requests
• Understands and uses computer equipment, maintaining confidentiality of information and password
• Demonstrates proper use of patient restraint equipment.
• Adheres to department / hospital policies and procedures in performing duties and assignments
• Always wears appropriate protective equipment during interaction with patients
• Washes hands after every patient interaction
• Adheres to all safety-related and Security Department policies
• In the first 6 months demonstrate the ability to deal with, and effectively deescalate, anxious / stressed people and manage aggression;

Effectively manage a high volume of activity.

Patient Contact :

If applicable, must demonstrate and maintain current knowledge and skills in providing appropriate care / contact for patients in the following age groups :

Neonate (0 thru 30 days)

Infant (31 thru 12 months)

Child (13 months thru 12 years)

Adolescent (13 years thru 17 years)

Adult (18 years thru 65 years)

Geriatric (66 years)

If applicable, must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status.

Possess the ability to interpret the appropriate information needed to identify each patient’s requirements relative to his / her age-specific needs and to provide the care needed as described in the unit’s / department’s policies and procedures.

Physical Requirements :

Light Work - Lifting up to 20 pounds on an infrequent basis (less than one lift every three minutes and / or carrying up to 10 pounds, or requiring walking or standing to a significant degree (about six 6 hours a day).

Ergonomic Risk Factors :

Repetition : Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Forceful Exertion : The amount of physical effort required to perform a task (such as moving patients) or to maintain control of equipment or tools.

The amount of force depends on the type of grip, the weight of an object or person, body posture, the type of activity and the duration of the task.

Working Conditions :

Bloodborne Pathogens Exposure Risk : Category B MAY have exposure to blood or body fluids.

Reporting Relationship :

Reports to Security Supervisor

Disclaimer :

The content of this document reflects the general duties, responsibilities, minimum skills, abilities and competencies necessary to perform the essential functions of the job and should not be considered as an exhaustive detailed description of all the work requirements of the position.

Last updated : 2024-06-10