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Our client is seeking an experience B2B Customer Service Representative to join their team on a direct hire basis. This role will require onsite work M-F 8am-5pm in Franklin Park.
Main Objective: The Customer Service Representative is responsible for providing direct support to the outside Territory Sales Managers and ensuring a seamless and positive experience for all existing and prospective customers.
Accountable For:
1. Developing, supporting, and fostering sales within their respective sales group through strategic planning and positioning with Territory Sales Managers to help meet and exceed sales goals.
2. Responding to customer inquiries quickly and thoroughly to ensure their complete satisfaction with Semler’s products and services.
3. Serving as a technical resource for Semler customers and employees.
Specific Tasks:
1. Develop quotations and complete proposals while working with Territory Sales Managers and the Sales Group Manager.
2. Review customer purchase orders, verify bill of materials (if applicable), and enter orders as required.
3. Process and coordinate specific / specialized transactions for accounts with special handling requirements (Caterpillar, OWI, etc.).
4. Compose bills of materials for projects and repairs by coordinating with customers and internal employees as needed.
5. Coordinate with customers and internal employees to initiate and complete RMAs (Return Material Authorizations) for inspection and repairs.
6. Coordinate with appropriate departments to ensure on-time delivery of sales orders.
7. Provide support for house and management accounts (Caterpillar, WEOH, PWC’s, etc.) as appropriate.
8. Conduct post-sale follow up calls to ensure the order met expectations and the customer was satisfied with the transaction.
9. Perform routine follow up calls and conduct regular customer review calls as requested by Territory Sales Managers.
10. Act as a technical resource to solve customer problems using product knowledge and available resources.
11. Become familiar with specific customers’ applications and processes and understand how and why Semler products are used.
12. Understand the competitive landscape and learn how and why the products Semler represents are advantageous to customer processes versus competitive technologies.
13. Follow up on all vendor sales leads in conjunction with the Sales Group Manager.
14. Maintain a database of current and future projects’ statuses, updates, and necessary follow-ups to support Territory Sales Managers.
15. Collaborate with Territory Sales Managers, Sales Group Manager, and strategic vendor partners to determine essential strategic approaches to sales.
Requirements:
1.At least 2 years’ work experience in B2B (business-to-business) customer service is required.
2. Demonstrated proficiency in Microsoft Suite and Outlook. Experience with ERP systems is a plus.
3. Technical inclination / interest; having a “figure it out” factor.
4. Strong written and verbal communication skills.
5. Reliable transportation and availability to work required schedule
Full Time
$67k-85k (estimate)
06/02/2024
06/20/2024
thestaffingnetwork.co
The job skills required for Customer Service Specialist include Customer Service, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.