4 Jobs in Frankfort, KY
Cynet Systems is Hiring a Senior Business Analyst Near Frankfort, KY
Responsibilities:
- Lead, facilitate and contribute to the development of the implementation plan for client IT modernization project, ensuring alignment with project timelines and decommissioning objectives.
- Collaborate closely with the Project Manager to formulate and execute the plan, working in tandem with cross-functional teams.
- Utilize project tools such as Azure DevOps (ADO) and MS Teams action item boards to monitor, track, manage, and report progress on respective deliverables.
- Identify, document, and escalate risks and issues that may impact the project's go-live goals.
- Engage proactively with the vendor and client cross-functional teams to uphold the stability, availability, and reliability of the newly implemented Integrated Tax System (ITS).
- Lead and facilitate root cause analysis (RCA) sessions with the vendor to uncover underlying issues and implement corrective measures to prevent recurrence.
- Define, document, and oversee the incident and problem management processes, encompassing incident identification, logging, prioritization, investigation, resolution, and escalation.
- Actively participate in the resolution of incidents and service requests within defined timeframes.
- Ensure adherence to specified service level agreements (SLAs) with the implementation partner or vendor.
- Identify opportunities for process enhancements and efficiency improvements across implementation planning, cutover planning, and production support activities.
- Ensure changes are thoroughly documented, tested, and approved prior to deployment in the production environment.
- Coordinate change requests and enhancement initiatives to minimize disruptions to operational workflows.
- Collaborate with the PMO to implement best practices and standards aimed at enhancing service delivery and fostering customer satisfaction.
- Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
- Minimum of 8 years of experience in large IT implementation projects.
- Experience with business analysis, project management, and production support activities.
- Proven track record of successfully leading implementation planning for projects and initiatives.
- Strong technical and analytical skills with the ability to translate business requirements into technical solutions.
- Excellent communication, stakeholder management, and problem-solving skills.
- Knowledge of IT service management principles and framework (e.g., ITIL) is desirable.
- Project management certification (e.g., PMP) is a plus.
- Strong leadership and collaboration skills.
- Team player.
- Quick learner.
- Ability to work effectively in cross-functional teams.
- Proactive and results-oriented mindset.
- Focus on delivering high-quality outcomes.
- Adaptability and resilience in responding to changing business needs and priorities.
Job Summary
Contractor
IT Outsourcing & Consulting
$92k-112k (estimate)
08/23/2023
10/22/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
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