Essential Duties & Responsibilities: Include but are not limited to the following:

Customer Service

• Provide high quality customer service that sets this store apart from competitors.
• Interact with customers in a way that optimizes their experience.
• Continuously look for ways to accommodate any of the customer’s needs that can be identified.
• Maintain basic knowledge of all products, including lottery tickets, to assist customers when they have a question.

Operations

• Maintain a positive image of the store through regular cleaning and organizing.
• Monitor the store to prevent losses due to theft.
• Perform opening and closing routines at the beginning and end of each day.
• Assist the store manager in placing store items, keeping adequate stock, reordering items when necessary, and additional duties as requested.

Cashier

• Process payment from customers purchasing merchandise at the counter.
• Operate the cash register software on the computer.
• Count the cash in the register and safe each shift.

Culinary

• Get donuts, coffee, pizza, and other morning items ready for purchase by the time the store opens each morning.
• Prepare menu items in the kitchen.
• Keep food items stocked throughout the day.

Other

• Maintain an appearance in demeanor, hygiene, and dress that brings pride to the store and projects a professional and positive image of NEW Cooperative.

Qualifications & Requirements

• Must be able to interact and effectively communicate with customers and provide high levels of customer service.
• Must have a professional appearance.
• Ability to count cash/change accurately and efficiently.
• Must be knowledgeable in the kitchen.
• Ability to work flexible hours.
• Must have basic computer skills.
• Possesses strong organizational and interpersonal skills.

Basic Employment Expectations:

Safety

• Performs work in a safe manner at all times and uses the appropriate PPE.
• Checks the work area for hazards and corrects/reports unsafe conditions.
• Considers the safety of oneself, and other employees, and customers.
• Follows all safety protocols and seeks advice from supervisor when uncertain.

Communication

• Maintains open communication and cooperates with supervisor, departments, and fellow employees.
• Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.

Accountability & Professionalism

• Abides by policies set forth in the employee policy manual.
• Carries a fair share of the workload.
• Promotes NEW Cooperative through positive, friendly, and professional interactions.
• Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
• Understands that satisfactory attendance is essential to the efficient operation of the work environment.

Customer Service

• Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.

Personal/Professional Development

• Establishes personal performance goals and works toward these goals.
• Continually upgrades and demonstrates knowledge of the job.