Position Summary

Facilitate and coordinate patient appointments to include scheduling, verifying insurance, collecting patient payments, and compiling medical charts.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following: 

• Scan patient insurance cards into eCW and verify insurance.
• Collect patient copay, co-insurance, or deductible if applicable.
• Schedule patient appointments.
• Answer incoming calls and triage to appropriate staff members if necessary.
• Communicate effectively with physicians, care coordinators, patients, and pharmacy staff.
• Address outgoing referral requests from providers.
• Maintain flexibility and help others as needed throughout the day. 

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• High School Diploma/GED
• Knowledge of medical terminology
• Professional phone etiquette
• Proficient in the use of EMR & Practice Management systems
• Detail oriented and highly organized
• Ability to multi-task while remaining focused on providing exceptional customer service.
• Ability to work well with patients, physicians, and coworkers.

About us: TCIDA is the only private practice infectious disease group to serve the entire DFW Metroplex - both Dallas and Fort Worth - with brand new, state-of-the-art facilities in both cities, infusion centers in both cities, and its own pharmacy.
 
Benefits: Medical, Dental, Vision insurance. Paid Time Off. 401(k) with Employer Safe Harbor Match up to 4%. LifeMart Discounts. Employee Assistance Program. Voluntary benefits such as Short-term Disability, Life, and Legal Plans.