Elevate Social Lounge and Kava Bar

JOB DESCRIPTION

Job Title: Store Manager

Reports To: Retail Operations Manager/Operations Lead

FLSA Status: Non-Exempt

Hourly Wage: $18-25/hr Bonus, Paid Quarterly

What is Elevate?

Elevate is a next-level social lounge, inspired by what makes the kava bar community so unique. We value creating a welcoming environment where individuals from all walks of life can come together to connect, socialize, and enjoy our hand-crafted botanical beverages.

Summary: Responsible for customer care, inventory, scheduling, payroll, reporting, ordering, cash handling, cost control, daily promotions, marketing and entertainment.

Hours/Days: 40-50hr/week - Hours and days fluctuate according to expected business volume.

Essential Duties and Responsibilities include the following: (Other duties may be assigned)

• Responsible for managing store sales, executing sales strategies, and maximizing store growth. Must have the drive to improve store performance and coach/motivate your team to achieve store goals.
• The store manager is a hands-on position which may require a floor presence during peak volume hours.
• Duties include recruiting and hiring individuals that exude our core values, and properly onboarding them with all necessary information.
• Oversee all onboarding and training of new employees, including initial training and follow-up training.
• Expected to build the employee schedule (utilizing 7Shifts) minimum two weeks in advance, taking availability and time off requests (if approved) into consideration.
• Audit employee timesheets for discrepancies prior to processing payroll.
• Maintain and account for all general bar inventory count, considering all retail merchandise, mixers, kegs, cups, etc. A larger scale monthly inventory count will encompass all items.
• Manage the necessary information related to store performance utilizing Slack to communicate daily highlights and lowlights.
• Implement action plans in order to drive sales, enhance customer experience, and influence team member growth.
• Manage the social media accounts and promotions for the store on a daily, weekly, and monthly basis
• Manage all cash sales and transactions, including but not limited to: cash tenders, change tenders, cash deposits, cash reconciliation, etc.
• Responsible for overseeing the brewing of Kava in-house and is expected to follow brewing instructions with quality and consistency. Store Managers/Team Leads will complete the kava brewing process before opening or when there is another available team member to focus on customer service.

Qualifications

To perform this job successfully an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

Preferred kava and botanical beverage experience. Excellent communication skills are essential. Must be a team player, customer service oriented, outgoing, friendly, extroverted, motivated and passionate about hospitality and botanical beverages.

Certifications, Licenses, Registrations

Food/Beverage Safety certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical activities required on a daily basis will consist of standing and walking for long periods of time. Must be able to lift 30-40 pounds. Must be able to work long hours during the season.

Work Environment

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will entail a beverage outlet. While performing the duties of this job the associate will occasionally work in outside weather conditions (special events). The noise level in the work environment is usually moderate.

Disclosure Statement

No one job description, for any one position, can possibly encompass all responsibilities, which may be requested. The above job description defined is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for Elevate Social Lounge(s).

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person