2 Jobs in Fort Mill, SC
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F. Schumacher & Co is Hiring a Customer Service Rep Near Fort Mill, SC
You Will
- Respond to incoming calls, chats and emails in a timely manner
- Process customer return and claim requests in a timely and efficient manner, adhering to company policies and procedures.
- Communicate with customers via phone, email, and chat to guide them through the return or claim process.
- Coordinate with logistics, warehouse, and inventory teams to ensure that returns are processed and restocked or disposed of correctly.
- Provide feedback to the product and quality assurance teams on potential improvements based on return and claim trends.
- Handle customer complaints with empathy and professionalism, turning negative experiences into positive outcomes.
- Communicate with internal customers to resolve issues
- Collaborate with Customer, Sales, & Logistics to implement order pattern optimizations & efficiencies.
- Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
- Work cross-departmentally to ensure you are providing accurate, up-to-date information.
- Advocate for Schumacher clients by tracking and reporting shortcomings in current customer experience to various teams across the organization
You Have/Are
- Excellent "can-do" attitude, strong work ethic, and great team spirit.
- Capable of thriving in a fast-paced and highly dynamic environment.
- Strong verbal and written communication skills
- A people person with a passion for providing a best-in-class customer experience
- Ability to multitask and change direction based on business needs
- Ability to work in a team environment
- Composed, professional, and an adept problem solver
- Proficiency in MS Office (including Excel, Outlook, and Word)
- Ability to give and receive honest and direct feedback
- Ability to work required overtime when business needs warrant it
- Experience with Zendesk a plus
- Prior experience in a customer service capacity
- Must be on-site at our Fort Mill, SC Distribution Center
But don’t be fooled! While we celebrate our storied heritage, we operate like a 134-year‐old startup. Our talented team is innovative and dynamic, and our culture is progressive and fun. In order continue our success; we are always looking for talented people that fit.
- Culture: In our company, you’re judged by your ideas and results, not by your experience or title. So, we encourage you to be thoughtful, casual, and to speak your mind.
- Development: We strive every day to develop you and your colleagues for what we believe is a challenging and supportive business environment.
- Teamwork: We believe that success and efficiency can only be a product of collaboration. At FSCO, working together is the rule, not the exception.
- Innovation: We have achieved success and longevity through innovation. And we encourage experimentation and rule breaking. Mistakes? Those are things we embrace, talk about and learn from.
- Life balance: Focused, productive time is more important than long hours. We believe in having enough time to be happy both in the office and out of it.
Job Summary
Full Time
Wholesale
$52k-68k (estimate)
03/14/2024
06/13/2024
fschumacher.com
GREELEY SQUARE, NY
200 - 500
1889
TERRI EAGLE
$50M - $200M
Wholesale
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The job skills required for Customer Service Rep include Customer Service, Written Communication, Empathy, Quality Assurance, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Rep.
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