4 Jobs in Fort Huachuca, AZ
SAIC is Hiring a Helpdesk Support Near Fort Huachuca, AZ
Location FORT HUACHUCA, AZ, US
Date Posted 2024-05-08
Category Information Technology
Subcategory Computer Operator
Schedule Full-time
Shift Day Job
Travel No
Minimum Clearance Required Interim SecretClearance Level Must Be Able to Obtain Secret
Potential for Remote Work No
DescriptionSAIC is seeking a Tier 1 Helpdesk, onsite, at Ft Huachuca, AZ to support the US Army Enterprise Service Desk to troubleshoot and remedy any Tier 1 Helpdesk issues such as email access and computer problems within a high-volume service desk environment.
NOTE This position will require weekdays, weekends, dayshifts, and nightshifts.Job Description
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service.
- Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required.
- Resolve problems with or without remote tools
- Accurately document calls and cases
- Be aware of customer’s time restraints and work within those time limits
- Keep customer aware of resolution steps if ticket needs to be dispatched
- Provide clients with problem reference numbers and request numbers
- Enter all troubleshooting/resolution steps into the trouble ticket
- Manage time and workload to meet predetermined service levels
- High school diploma and one (1) year or more of related experience
- Experience in a customer service or helpdesk role
- Must be able to accommodate any of the three required shifts during weekdays and weekends such as
- 1st shift 600am – 400pm MST
- 2nd shift 1200pm – 1000pm MST
- 3rd shift 900pm – 700am MST
- Must have a current DoD 8570 IAT I Level I certification or higher such as A CE, Network CE, CCNA, etc
- Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain
- Must be a current US Citizen
Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Job Summary
Full Time
IT Outsourcing & Consulting
$50k-62k (estimate)
01/05/2024
06/08/2024
saic.com
LAKE HAVASU CITY, AZ
15,000 - 50,000
2013
Public
RICHARD SPANGLER
$5B - $10B
IT Outsourcing & Consulting
Related Companies
About SAIC
SAIC provides lifecycle services and solutions in the technical, engineering, and enterprise IT markets.
The job skills required for Helpdesk Support include Troubleshooting, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support positions, which can be used as a reference in future career path planning. As a Helpdesk Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support. You can explore the career advancement for a Helpdesk Support below and select your interested title to get hiring information.
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