LIFT Aircraft

Customer Support Part-Time to Full-Time (hourly)

Location: Austin, TX area

Schedule: Thursday through Sunday, with the possibility of additional days/hours

About Us:

LIFT Aircraft is revolutionizing personal flight with our cutting-edge 18-rotor eVTOL (electric vertical takeoff and landing) ultralight aircraft. With just an hour of training, anyone can experience the thrill of piloting our unique aircraft. Our mission is to bring the joy of personal flight to the masses, starting with experiential entertainment customer operations across the US. Thousands are eagerly waiting to take flight, and we need dynamic team members to help make their dreams a reality.

Your Role:

As a member of our Customer Support team, you’ll be the welcoming face and helpful guide for our customers. Your role is all about delivering top-tier service and unforgettable experiences. From handling email inquiries and bookings to engaging with customers during flight operations, you’ll ensure every interaction is smooth and enjoyable.

What You’ll Do:

• Front Desk Duties: Greet and register customers, ensuring a seamless check-in process.
• Customer Hospitality: Provide a welcoming and supportive environment at our training center, assisting customers throughout their experience.
• Record-Keeping: Maintain accurate order fulfillment and customer records.
• Booking Support: Assist customers with bookings and provide general support.
• Communications: Respond to and manage the support inbox, forwarding and assigning tasks as needed.
• Inventory Management: Keep track of inventory to ensure everything is in stock and ready for use.
• Retail Sales: Engage with customers and handle sales transactions.

What We’re Looking For:

• Experience: Background in retail, event operations, and customer service. You thrive on making customers happy and solving problems.
• Communication: Excellent verbal and written communication skills, maintaining professionalism at all times.
• Mindset: A proactive, ownership mentality with a focus on team success and problem-solving.
• Flexibility: Potential to travel (50% ) as we expand our operations across the U.S.
• Hands-On Attitude: Ready to pitch in wherever needed and enjoy a dynamic work environment.
• Reliability: Consistent punctuality and dependability are essential.

Requirements:

• High school diploma or GED.
• Demonstrated ability to positively interact with customers.
• Proven track record of teamwork and customer service excellence.
• Ability to take ownership and proactively solve problems.

Schedule:

Thursday through Sunday, with the potential for additional days and hours as needed.

Why Join Us?

This is more than just a job; it’s an opportunity to be part of something revolutionary. You’ll be introducing personal, vertical flight to the public, making history, and creating unforgettable experiences for our customers. If you’re passionate, driven, and excited to be part of a groundbreaking team, we want to hear from you!

Job Type: Part-time

Pay: From $18.50 per hour

Expected hours: 25 – 40 per week

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Florence, TX (Required)

Work Location: In person