Job Overview:

We are seeking a Front Desk Agent to join our team in providing exceptional customer service and hospitality at our hotel. The ideal candidate will have a passion for the hospitality industry and a strong commitment to ensuring guest satisfaction.

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Answer phone calls and provide accurate information to guests
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a seamless guest experience

Requirements:

- Previous experience in hotel management or hospitality is preferred
- Excellent phone etiquette and communication skills
- Proficiency in using phone systems and computer software
- Bilingual proficiency is a plus
- Strong guest relations skills with a focus on customer service
- Ability to multitask and work efficiently in a fast-paced environment
- Knowledge of front desk operations and procedures

This position offers an exciting opportunity to be part of a dynamic team dedicated to providing exceptional service to our guests. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Ability to Commute:

• Florence, KY 41042 (Required)

Work Location: In person