1 Job in Flint, MI
TEKsystems is Hiring a Call center representative Near Flint, MI
Description :
Hours : Monday - Friday. Must be available from 8am-5pm.
Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services.
They will help clients that may be having trouble navigating the website or individuals that do not have access to the website.
They answer questions about navigating the portal and setting up services
Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries.
Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and / or troubleshooting.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Communicates routine information in a clear and accurate way with internal and external contacts
Skills :
Customer Service, Data entry, Customer support, Microsoft office, CSR, phones, data entry, high volume calls, Typing, Customer service call center, Health care, Medicaid
Top Skills Details :
Customer Service,Data entry,Customer support,Microsoft office
Additional Skills & Qualifications :
Must have :
35 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)
They will have to talk and type at the same time (real time) while taking calls
Great communication both verbal and written
Clear and articulate speech as this position is over the phone
Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)
Shift flexible
Nice to haves :
Benefit enrollment experience
Large volume call experience
Experience Level : Intermediate Level
Intermediate Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-05-30
Job Summary
Full Time
Business Services
$41k-52k (estimate)
05/02/2024
08/28/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Call center representative include Call Center, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
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