Job Description
A manufacturing company is seeking to hire a Collections Specialist. This role will involve mostly email outreach and utilizing the company's collections portal. The ideal candidate has an associate's degree in business, accounting, or finance, has prior experience working in the collection's function, and has a background working with customers and establishing effective communication.
Responsibilities:
- Contact individuals and businesses to collect overdue payments
- Negotiate payment plans and settlements with debtors
- Perform account reconciliation and analysis to identify discrepancies
- Maintain accurate records of all collection activities
- Follow up on payment arrangements and ensure timely resolution of outstanding balances
- Provide excellent customer service while communicating with debtors
- Utilize phone etiquette and effective communication skills to address inquiries and resolve issues
- Collaborate with internal teams to resolve billing discrepancies and improve collection processes
Requirements
- Proven experience in collections or a related field
- Strong knowledge of account reconciliation, debits, credits, and accounts payable/receivable processes
- Familiarity with medical billing and ICD-10 coding is a plus
- Excellent negotiation skills with the ability to persuade debtors to make payments
- Strong attention to detail and ability to analyze complex accounts
- Proficient in using collection software and Microsoft Office Suite
- Ability to work independently and meet collection targets
- Exceptional organizational and time management skills