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IT Desktop Support Analyst
$55k-69k (estimate)
Full Time
2 Weeks Ago
ADG | Artisan Design Group is Hiring an IT Desktop Support Analyst Near Fishers, IN
DescriptionCOMPANY OVERVIEWArtisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.
Job SummaryThe role of IT Desktop Support Analyst works directly with both users and vendors to provide hardware and software support. Primary responsibilities and qualifications include desktop imaging, Office 365 experience, printer assistance, active directory experience, mobile device management, and experience with pulling and evaluating tickets. They will be expected to provide expertise on new technology trends to influence change.
The selected candidate must be able to troubleshoot issues independently, escalate when necessary, and demonstrate effective time management. Communication with users, both written and verbal, is crucial to the success of this role. Ability to travel between Houston, San Antonio and Austin on occasion.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Job SummaryThe role of IT Desktop Support Analyst works directly with both users and vendors to provide hardware and software support. Primary responsibilities and qualifications include desktop imaging, Office 365 experience, printer assistance, active directory experience, mobile device management, and experience with pulling and evaluating tickets. They will be expected to provide expertise on new technology trends to influence change.
The selected candidate must be able to troubleshoot issues independently, escalate when necessary, and demonstrate effective time management. Communication with users, both written and verbal, is crucial to the success of this role. Ability to travel between Houston, San Antonio and Austin on occasion.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provide end-user support for iOS, Android and Windows platforms while delivering exceptional customer service
- Consistently and accurately use ticketing and purchasing systems to enter, track and close all transactions
- Responsible for ordering new hardware and replacement devices
- Manage device inventory of parts and accessories
- Document systems, processes, and procedures
- Updating and management of the knowledge base
- Maintain the privacy of all client data
- Help manage and support company cyber-security posture and patching schedule
- Independently research solutions for problematic issues
- Effectively demonstrate and communicate techniques when cross-training teammates
- Maintain a clean appearance and workspace
- High school graduate or associate degree and/or related industry certifications with a minimum of 5 years of professional experience in a related field.
- Remote Customer Service experience
- High proficiency in configuring and troubleshooting current Windows OS
- Previous experience in: MDM, PrinterLogic Printer services/management, Office 365 portal administration, Autopilot desktop Imagining, & SharePoint site management
- Process documentation skills
- Procurement of new hardware and replacement devices
- Experience using FedEx or UPS shipping managers a plus
- Knowledge of cyber-security best practices and patching
- Highly Organized & Multi-tasking – Possessor of effective time management skills
- Must be comfortable working in a team environment and leverage the skills of other team members
- SQL query and reporting knowledge a plus
- Ability to sit at computer monitor for long periods throughout the day.
- Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
- General working conditions
- Office environment
- May have to meet tight deadlines
- Possible travel, up to 30% of the time
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Disability Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
Job Summary
JOB TYPE
Full Time
SALARY
$55k-69k (estimate)
POST DATE
05/28/2024
EXPIRATION DATE
06/19/2024
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The job skills required for IT Desktop Support Analyst include Troubleshooting, Customer Service, Active Directory, Installation, Desktop Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Desktop Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Desktop Support Analyst. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for IT Desktop Support Analyst positions, which can be used as a reference in future career path planning. As an IT Desktop Support Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Desktop Support Analyst. You can explore the career advancement for an IT Desktop Support Analyst below and select your interested title to get hiring information.
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