Here at Nemacolin resort, our associates know to “make real-life magic happen” … You have just come across the career opportunity where entertainment and excitement ARE the job description. We’re looking for individuals who are committed to making an experience memorable, all while having fun and relishing in the incredible atmosphere of our Resort.

The primary function of the Director of Housekeeping is to ensure the cleanliness of The Chateau, The Grand Lodge, Private Homes, and Public Areas. The Director of Housekeeping is responsible for maintaining proper staffing levels and scheduling. Additionally, ensures staff is trained in all aspects of Housekeeping and provides proper follow-up to ensure high standards are kept by all housekeeping associates.

ESSENTIAL FUNCTIONS:

• Direct supervision of associates within the Housekeeping department
• Assist in preparing budgets, forecasts, reports, inventories, and payroll
• Assist in maintaining and ordering necessary supplies
• Establish weekly schedules according to labor standards
• Complete weekly payroll as necessary
• Assist in written performance feedback documentation-reviews, training progress reports, and discipline
• Assign work according to operational needs
• Inspection of all VIP rooms
• Assist with Special Projects
• The primary focus will be the smooth operation of the Condos, Houses, and all outlying Public Space areas
• Assisting both Associates and Guests

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Analytical skills are necessary to develop suitable staffing patterns, prepare and monitor budgets, analyze products, develop policy and procedures, etc.
• At least 5 years in a leadership capacity in Hotel Resort Housekeeping.
• At least 1-2 years' experience in a Forbes 4 or 5 star/AAA 4 or 5 Diamond resort.
• Managerial skills necessary to plan, organize, direct, and control the activities of a large and diverse service department.
• Must be able to speak English
• Experience with international staff
• Must be able to work varying shifts, including nights, weekends, and holidays.

ADDITIONAL REQUIREMENTS:

Training associates so that they develop good working habits in the Housekeeping departments. Makes certain that items needed by associates are in inventory. Analyzes procedures of the department in order to maximize productivity and quality.

Be part of the Nemacolin backbone, the artists that make this a picturesque resort! We need the neat freaks and attention to detail associates that are making the Resort shine.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas

Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.

Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

• Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
• Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.