1 Job in Farmington, CT
Entry Point Communications LLC is Hiring a Technical Support Engineer Near Farmington, CT
- Provide advanced technical support for our solutions deployed at customer locations.
- Conduct thorough investigation, root cause analysis, and spot trends of system issues and collaborate with the help desk team as necessary.
- Liaise with the engineering team to communicate findings and contribute to the development of problem solutions and preventive measures.
- Troubleshoot network connectivity issues using available tools such as tcpdump, ping, etc.
- Diagnose and resolve issues related to content delivery that utilizes mechanisms such as rsync and messaging systems like RabbitMQ.
- Investigate hardware related issues regarding attached equipment such as thermal printers, barcode scanners, video displays, and audio output devices.
- Utilize system and application logs to identify clues and patterns indicative of underlying problems.
- Document and follow issues through to resolution, collaborating with the engineering and infrastructure teams as needed.
- Familiarize oneself with a range of technologies including embedded Linux, Javascript frameworks, messaging system, databases systems such as Postgres) and various programming languages (C , Python, Shell Programming, etc.) in use as part of the complete customer solution.
- A background in Computer Science, Information Technology, or related field.
- Strong troubleshooting and analytical skills with the ability to think critically and solve complex problems.
- Familiarity with a range of technologies. A Linux background is a must but other technologies such as programming languages, messaging systems, and databases are highly desirable.
- Willingness to learn and adapt to new technologies and procedures.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with the cross functional teams.
EPC is a technology company that makes it "easy" for shoppers to get targeted coupons in store prior to the start of the shopping trip, using Interactive touch-screen Kiosks, and Mobile solutions. We work with multiple retailers, with thousands of installed locations across the United States.
Job Summary
Full Time
$91k-113k (estimate)
05/31/2024
07/29/2024
The job skills required for Technical Support Engineer include Technical Support, Help Desk, Computer Science, Linux, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.
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