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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Receives and / or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical / service areas.
Maintain detailed and current knowledge of the company's / assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable.
Requires ability to navigate a computerized data entry system or other relevant applications.
What Part Will You Play?
Works off a phone queue to resolve a variety of payment and account related requests and inquiries (account balance, fund availability, fund transfers, payments, stop payment requests, account closings, authorizations, name and address updates, loyalty program and other general account maintenance / information) for card holders (customers) of several assigned clients and are frequently required to work in various other call centers and different clients.
Begins to assist with high value calls to include but not limited to fraud and risk. Provides ad-hoc responses by utilizing more complex and robust green screens of client systems and established documentation and processes.
Enters required data into client provided systems and databases. Determines most reasons for customer issues and begins to resolve escalated or more complex issues.
Refers unresolved customer grievances and requests to designated departments for further investigation and resolution. Occasionally collaborates with client to resolve card holder issues providing a more comprehensive problem identification and resolution to escalated issues.
Maintains knowledge and familiarization of products, policies, and procedures for a wide variety of clients and maintains an understanding of association guidelines and compliance by referring to online manuals as necessary and specific client training required to resolve card holder inquiries.
Maintains certification under Global Payments' quality certification programs. Begins to receive more extensive training for high risk / value calls.
Frequently assists with training and coaching of new agents both in the training room and on the call center floor.
What Are We Looking For in This Role?
Minimum Qualifications
Preferred Qualifications
What Are Our Desired Skills and Capabilities?
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.
Last updated : 2024-02-24
Full Time
Software & Cloud Computing
$38k-48k (estimate)
02/26/2024
06/21/2024
globalpaymentsinc.com
ATLANTA, GA
15,000 - 50,000
1967
Public
JEFFREY S SLOAN
$5B - $10B
Software & Cloud Computing
Global Payments provides payroll administration, Point of Sale, m-commerce and payment processing solutions for businesses.
The job skills required for Client representative include Customer Service, Call Center, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Client representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client representative. Select any job title you are interested in and start to search job requirements.
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