Job Description:

We are seeking an entry-level Help Desk Specialist with a strong IT background that is able to work in a team setting and independently. This person must have knowledge of Active Directory and O365. This position also resolves and responds to level three support tickets in the ticketing system.

Responsibilities:

· Maintains all telecommunications and computer resources

· Performs services for daily network, PC and helpdesk operations

· Implements user requests within scope of overall IT plan

· Helpdesk specialist will ensure that end users receive quality support with a high degree of customer satisfaction, technical expertise and timeliness for a high volume of customer support requests

· Involved in all procedures related to the identification, prioritization and resolution of end user help requests to the help desk via telephone, website, and e-mail to ensure courteous, timely, and effective resolution of end user issues

· Tracks and analyzes trends in help desk requests

· Implements appropriate training programs to ensure that staff receives tools and training needed to successfully perform job duties

· Participates in after-hours support for business-related critical issues as required

· Performs additional duties as assigned

Education:

Associates Degree/certificate in related field

Experience: Minimum:

· 1-year of relevant/technical experience

· Experience working in the healthcare industry preferred

· Call center experience preferred

· Experience with Microsoft Office O365 and Connectwise Manage

Knowledge, skills and abilities:

· Computer literate including proficiency with Microsoft applications (Access, Excel, Word, Outlook)

· Knowledge of application and work flow process programming technologies

· Excellent verbal and written communication skills with the ability to effectively communicate

· Ability to work in a team environment

Job Type: Full-time

Pay: $30k-$47k annually

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8-hour shift
• Day shift-after hours as needed
• Monday to FridayJob Description:

We are seeking an entry-level Help Desk Specialist with a strong IT background that is able to work in a team setting and independently. This person must have knowledge of Active Directory and O365. This position also resolves and responds to level three support tickets in the ticketing system.

Responsibilities:

· Maintains all telecommunications and computer resources

· Performs services for daily network, PC and helpdesk operations

· Implements user requests within scope of overall IT plan

· Helpdesk specialist will ensure that end users receive quality support with a high degree of customer satisfaction, technical expertise and timeliness for a high volume of customer support requests

· Involved in all procedures related to the identification, prioritization and resolution of end user help requests to the help desk via telephone, website, and e-mail to ensure courteous, timely, and effective resolution of end user issues

· Tracks and analyzes trends in help desk requests

· Implements appropriate training programs to ensure that staff receives tools and training needed to successfully perform job duties

· Participates in after-hours support for business-related critical issues as required

· Performs additional duties as assigned

Education:

Associates Degree/certificate in related field

Experience: Minimum:

· 1-year of relevant/technical experience

· Experience working in the healthcare industry preferred

· Call center experience preferred

· Experience with Microsoft Office O365 and Connectwise Manage

Knowledge, skills and abilities:

· Computer literate including proficiency with Microsoft applications (Access, Excel, Word, Outlook)

· Knowledge of application and work flow process programming technologies

· Excellent verbal and written communication skills with the ability to effectively communicate

· Ability to work in a team environment

Job Type: Full-time

Pay: $30k-$47k annually

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8-hour shift
• Day shift-after hours as needed
• Monday to Friday

Job Type: Full-time

Pay: $14.42 - $22.59 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: In person