POSITION SUMMARY

Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure;

providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests. Set-up proper billing accounts (. share-with, room / tax / incidentals, tax exempt, direct / special billing, and group bookings) according to accounting policies.

Prepare, review, and issue bills, invoices, and account statements according to company procedures. Provide excellent service to both internal and external customers.

Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s). Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.

Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional;

maintain confidentiality of proprietary information and protect company assets. Report all accidents, injuries, and unsafe work conditions to the manager.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely;

read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education : High school diploma or . equivalent.

Related Work Experience : Less than 1-year related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Last updated : 2024-05-25