At Pinnacle Home Care, we understand the demands of the home health care profession and are committed to creating a supportive and balanced work environment for our team. We are dedicated to providing a positive work environment to ensure our employees feel valued, supported and energized in their work. 

Pinnacle perks include:

• Stability – 20 Years Operation in Florida!!!
• Top Places to Work: 2020, 2021, 2022, 2023
• Top 100 Agency Home Care Elite
• Live QA – To Assist with OASIS Documentation
• Health, Vision, Dental Insurance-Full time employees
• 401K Match
• Employee Referral Program!
• Professional Growth Opportunities
• Flexible Paid Time Off (PTO)-Full time employees

Join us in making a difference without sacrificing your well-being!

SummaryThe Director of Clinical Services (DCS) offers both strategic and day-to-day supervision in the field of home healthcare, ensuring compliance with regulations, fostering collaboration among different healthcare disciplines, and fostering a patient experience and clinical outcomes that surpass expectations. The primary duty of a Director of Clinical Services at Pinnacle Home Care is to ensure the motivation, dedication to clinical excellence, focus, and effectiveness of their clinical staff and teams. As a Pinnacle leader, it is expected that this will be accomplished by a laser focus to teach, develop, motivate, and MAKE THEIR TEAMS BETTER every day.
This role also involves staffing and staff management, mentorship, advocacy for patients, and adherence to established policies and professional standards. The position involves supervising Clinical Managers, monitoring performance, and supporting innovative initiatives. As the designated Clinical Manager according to CMS, the role oversees patient care services, assigns personnel, and contributes to care plan development.

Responsibilities

• Provide strategic direction and oversight to the clinical team, including nurses, therapists, and other healthcare professionals.
• Implement quality assurance programs to monitor and improve the delivery of patient care, ensuring adherence to industry best practices and regulatory requirements.
• Ensure compliance with all federal, state, and local regulations governing home healthcare services, including Medicare regulations.
• Foster collaboration among healthcare professionals, including physicians, therapists, social workers, and support staff, to ensure coordinated and comprehensive patient care.
• Execute the screening and interviewing process of new organization personnel and make recommendations for employment of individuals. Ensures success of New Clinician Orientation Experience
• Train and mentor clinical staff, promoting professional growth and development. Conduct performance evaluations and provide constructive feedback.
• Oversee the accurate and timely completion of patient assessments, care plans, and documentation, in accordance with established guidelines.
• Act as an advocate for patients and their families, ensuring their needs are met, and concerns are addressed promptly.
• Identify opportunities for process improvement, cost reduction, and enhanced patient care. Implement Pinnacle’s SOP and policies to achieve operational excellence.
• Maintain emergency preparedness plans to ensure the safety and well-being of patients and staff during crises.
• Support case conference meetings with organization personnel to facilitate coordination of care.
• Conduct quarterly record reviews and communicate findings and recommendations to immediate supervisor and appropriate organization personnel.
• Comply with accepted professional standards and principles.
• Lead team by Pinnacle Mission, Vision, and Values.
• Supervise, coach, and mentor Clinical Managers and Clinical Assistants in compliance with Standard Operating Procedures.
• Promote Case Management with Field Clinicians.
• Ensure continued education occurs in the field and during planned 1:1 meeting with clinicians consistently.
• Monitor SHP reports for Agency current performance measures, outcome measures, VBP and HHCAHPS scores and implement Performance Improvement Plans to exceed state and National Averages.
• Promote the use of patient portal, physician portal, and Synzi.
• Promote Telehealth visits to support appropriate visit utilization.
• Function as the CMS Clinical Manager: Will always be available during operating hours and will provide oversight of all patient care services and personnel including making patient and personnel assignments, coordinating patient care, coordinating referrals, assuring patient needs are continually assessed, and assuring the development, implementation, and updates of the individualized plan of care.

Qualifications

• Must be a Registered nurse with current licensure to practice professional nursing in the state of Florida
• Graduate of National League for Nursing accredited school of nursing. BSN degree is preferred.
• Two years management or supervisory experience in home health care
• Ability to comply with accepted professional standards and practice
• Ability to comply and maintain current CPR certification
• Ability to deal effectively with high levels of stress
• Demonstrates excellent observation, organization, verbal, and written communication skills
• Proficient in Computers, Microsoft, EMR and Technology
• Knowledge of governmental regulations and ACHC standards
• Demonstrates excellent observation, organization, and verbal and written communication skills.
• Proficient in Computers, Microsoft, EMR, and Technology.
• Knowledge of business management, governmental regulations, and ACHC standards.

The Talent Acquisition person who is responsible for this role enjoys sharing their enthusiasm for being part of an amazing organization, that works together for successful patient outcomes and has a passion for service to others. It will be well worth your time to have the conversation and expand your network. Apply today!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.