7 Jobs in Euclid, OH
Lincoln Electric is Hiring a Technical Service Representative Near Euclid, OH
Location: Euclid - 22801 - Cleveland, OH, United States (US)Employment Status: Salary Full-TimeFunction: Customer ExperienceReq ID: 24582PURPOSE: Provide timely answers to multiple groups of users including vendors, customers, and internalLincoln departments.Job Description (duties And Responsibilities)
- Primarily responsible for handling telephone calls in which customer assistance is required to diagnose andrepair operational problems and makedecisions on warranty related issues of Lincoln product
- Aid in the troubleshooting of machine problems over the phone and on location
- Provide customer with information pertaining to our entire product offering
- Work closely with Machine R&D, Quality Assurance, Supply Management and Manufacturing personnel toidentify, correct and prevent warrantyproblems
- Solve customer issues in a quick, complete and satisfactory manner
- Contribute to and review the troubleshooting and training materials and instruction given to Lincoln fieldservice personnel and customers
- May conduct repair training classes for service facilities, distributors and customers
- Other functions as assigned by the Customer Service Department management
- Work schedule may include variable work hours
- Occasional domestic and international travel may be required
- Qualified applicants will be required to pass an electrical theory test
- Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.
- Bachelor's Degree preferred or equivalent work experience
- At least 3 years of experience in electronics or electrical repair is required
- Thorough knowledge of, or the ability to learn about, entire product line
- Demonstrated ability to learn new technology used in the design of new welding machines
- Ability to determine and resolve welding machine performance problems by reading and troubleshootingelectrical wiring schematics
- Exceptional organizational skills
- Excellent written and oral communication skills
- Knowledge of a second language, particularly Spanish, would be a plus
- Must be able to make quick decisions and work well with internal and external customers
- An excellent attendance record
Job Summary
Full Time
Wholesale
$42k-53k (estimate)
06/01/2024
06/19/2024
lincolnelectric.com
EXTON, PA
7,500 - 15,000
1895
Public
J W ROSENTHAL
$1B - $3B
Wholesale
Related Companies
About Lincoln Electric
Lincoln Electric designs, manufactures and distributes arc welding products and oxyfuel cutting equipment.
The job skills required for Technical Service Representative include Customer Service, Troubleshooting, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Service Representative positions, which can be used as a reference in future career path planning. As a Technical Service Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Service Representative. You can explore the career advancement for a Technical Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Representative job description and responsibilities
Technical service representatives help customers resolve technical problems associated with a product or service.
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Technical service representatives need to be current on technological developments and trends to be effective on their job.
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Technical service representatives maintain record of call transactions using computer systems and special tracking software.
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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
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Guidance of the users to support them in becoming more productive.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Representative jobs
Understand the customer’s grasp of technology.
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Have a clear escalation pathway.
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Ability to use positive language.
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Consider a professional certification.
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Create a Service Catalog Template.
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Step 3: View the best colleges and universities for Technical Service Representative.
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