Who We Are

MDR Encino Pharmacy is looking for a talented and experienced Operator to join our team. This role is an entry-level healthcare position. We are proud to have earned the distinction as the largest independent specialty fertility pharmacy in the United States and we are dedicated to serving the needs of our patients. Here at MDR the Patient Experience is what separates our service from other pharmacies. Our patients and their families have high expectations of our services, and we take great pride in fulfilling those expectations.

What You Will Do

As an Operator, it is your prime responsibility to ensure that our valued patients receive exceptional quality of care. At MDR, we foster a culture of collaboration and agility which are essential traits required for this role. The primary duties involve collecting patient data and handling communications within the call center. The Operator holds the responsibility of answering and transferring incoming calls on a digital phone system in a professional manner. This includes greeting patients, identifying their reason for calling and directing them to the appropriate member who can assist as necessary. Additionally, they are tasked with entering new prescriptions accurately into pharmacy systems while also triaging orders by determining which team is best equipped to handle each specific request or inquiry accordingly.

Skills/Qualities

• The ability to prioritize based on importance and urgency
• Organizational skills sufficient to maintain consistently accurate records.
• Ability to evaluate options and to make efficient decisions.
• Effective interpersonal, time management, and organizational skills.
• PC Literate; have basic knowledge of Outlook, Word, and Excel; Must type at least 30 WPM.

What We Offer

With our position as the largest independent specialty pharmacy in the United States, we seek to provide our work force with an employee eccentric workplace by offering reliable schedules, competitive compensation, career development, employer sponsored benefit plans, and paid holidays & vacation. The focus of this approach begins with the well-being of our valued team members who deliver the MDR Patient Experience.