Job Overview:

We are seeking a dedicated Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors.

Responsibilities:

- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries, requests, and resolving issues promptly
- Process reservations and cancellations accurately
- Handle cash and credit card transactions following proper procedures
- Maintain a clean and organized front desk area

Requirements:

- Previous experience in a hotel or customer service role is preferred
- Proficiency in using front desk software and phone systems
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail and problem-solving skills

Nice-to-Have Skills:
- Knowledge of night audit procedures
- Familiarity with hotel management systems
- Experience in guest relations or front desk operations

Joining our team as a Front Desk Agent offers an exciting opportunity to be part of a dynamic hospitality environment. If you have a passion for delivering exceptional guest services and thrive in a customer-focused role, we would love to hear from you.

Job Types: Full-time, Seasonal

Pay: $15.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Resort

Ability to Commute:

• Emerald Isle, NC (Required)

Ability to Relocate:

• Emerald Isle, NC: Relocate before starting work (Required)

Work Location: In person