Office Manager – Dental Office

Job Description

At Blount Rural Health Center, our goal is to provide the highest quality of care to our patients. The Office Manager is responsible for overseeing the operation of the Dental Office and must use a hands-on approach to be successful. This role requires someone that is up to date on policy and procedures associated with Medicare and Medicaid laws for best practices and billing, scheduling system for patients, and can manage schedules for employees. A smiling face and a go-to attitude is a must for the Office Manager. This job description entails the responsibilities of the Dental Office Manager; however, this is not an all-inclusive list as the position requires flexibility and acceptance of other tasks as assigned.

Job Duties:

• Management of all financial aspects of the dental practice
• Overseeing of scheduling of client appointments
• Supervision and scheduling of staff
• Monitor production of staff
• Overseeing and Monitoring of correct filing of insurance claims
• Continued up-to-date knowledge of claims processing
• Follow up on claims to check status and refile when needed
• Monitors patient A/R and takes actionable steps to reduce it
• Monitors insurance A/R and takes actionable steps to reduce it
• Oversee quality assurance
• Monitors payments; responsible for petty cash and bank deposits
• Coordinates staff meetings and agendas
• Coordinates end-of-month and quarter reports
• Addresses and resolves patient complaints
• Works with Human Resources attendance and personnel issues
• Enforces Policies and Procedures in office and communicates any changes in same to staff
• Reviews patients charts and addresses any issues with staff to correct
• Provides inspiring leadership to staff members, encourages team work

• Assures OSHA compliance
• Assures Infection Control processes are in place and followed
• Order supplies
• Continuously participates in educational opportunities
• Reports production and accounts receivables to Executive Director
• Manages and reports IT issues to Administrative Assistant
• Any additional tasks assigned by Executive Director or Human Resource Manager