EssentialDuties and Responsibilities

• Prepares the exam room and work station for clinician; cleans and stocks rooms in between patients.
• Prepares the patient and assists the clinician with exams and procedures when needed.
• Administers injections and diagnostic tests/referrals as ordered, including immunizations, completing lab and x-ray requisitions, and other services ordered by the clinician.
• Documents all immunizations according to standards.
• Performs diagnostic and laboratory tests including, but not limited to, audiometry, EKG, spirometry, urine dips, acu-check, urine HCG, hemocue hemoglobin, etc. according to ChapCare competency standards.
• Performs age appropriate screening as needed or as directed by clinician.
• Performs end of shift tasks for room closure and equipment.
• Answers patient calls and routes messages to appropriate provider in EMR
• Appropriately documents patient information in EMR according to policies and procedures and training manuals.
• Answers calls from pharmacies, or responds to faxed requests from pharmacies and appropriately routes refill requests to providers
• Provides assistance to RN/LVN/providers in managing walk-in patients.
• Assures efficient patient flow by ongoing assessment of clinician schedule and working with other staff to minimize patient waiting time.
• Works as part of a care team to coordinate and prioritize care for Population Management.

• Reviews with patients options for referrals or immediate interventions, which include:

• Immediate referrals for care
• Same day appointments
• Routine appointments
• Patient education
• Notify providers for follow-up care.

• Alerts designated person to needed supplies/equipment.
• Reports any safety hazards.
• Creates telephone encounters with patients from Population Management reports.
• Enforces clinic policies and procedures to ensure that the principles of ChapCare are implemented.
• Maintains confidentiality of all patient and employee information to all except the other designated employees.
• Informs of matters of general interest and problem areas as such are determined or discovered.
• Attends all ChapCare mandatory meetings and other meetings as requested.
• Participates in customer service related issues and adheres to ChapCare customer service values.
• Performs miscellaneous job-related duties as assigned.
• Performs other related duties as required.

Qualifications

Education:

• Completion of a formal Medical Assistant program.
• Current CPR certification required.
• Current Medical Assistant Certification (CCMA-C or CCMA-AC) required.
• Must have valid California Driver’s License

Experience:

• 1-3 years’ experience in medical setting.
• Previous experience working in an outpatient clinic or doctor’s office preferred.

Knowledge/Abilities:

• Displays cheerful demeanor and makes positive comments when on duty.
• Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
• Displays courteous and professional behavior in all interactions with the public.
• Works cooperatively with other staff members.
• Displays flexibility in accepting, changing, or carrying out assignments.
• Adheres to dress code expectations, including fragrance-free requirements.
• Displays sensitivity in a multi-cultural environment.