Tsune America, established in 1996, has become a market leader in the specialized field of precision sawing equipment throughout North America. Behind this achievement stands the consistent and uncompromising dedication to the highest quality of the company’s products-CNC sawing machines, service, saw blades and replacement parts.

Field Service Engineer

Reports to: Service Manager

Job Descriptions

Summary/Objective

The Service Engineer position is responsible for performing diversified duties to install, troubleshoot, repair and maintain sawing machinery while on site at customers locations throughout all of North America. When not traveling service engineer needs to report in person to Tsune America.

Service Engineer Essential Functions

• Install and repair CNC sawing machinery throughout North America.
• Provide emergency/unscheduled repairs of sawing equipment and perform scheduled preventative maintenance repairs during service.
• Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic troubleshooting and repair of sawing machinery.
• Read and interpret equipment manuals and work orders to perform required maintenance and service.
• Diagnose problems, replace or repair parts, test and make adjustments.
• Perform regular preventative maintenance on sawing machinery.
• Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.
• Detect faulty operations, defective material and report those and any unusual situations to service manager.
• Comply with safety regulations and maintain clean and orderly work areas.
• Prepare and complete service reports; record service hours.
• Prepare and complete expense reports and submit in a timely manner.
• Travel Required.

Service Engineer Competencies

• Technical Capacity
• Ethical Conduct
• Communication Proficiency
• Results Driven
• Initiative

Supervisory Responsibility

The Service Engineer position has no supervisory responsibilities

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud and dirty.

Physical Demands

The Service Engineer position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The service engineer must frequently lift and/or move items over 75 pounds. Specific vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

The Service Engineer is a full-time position and hours of work are typically Monday through Friday 7:30 am to 4:15 pm depending on travel and customer’s working hours.

Travel

Estimated travel for the Service Engineer position is 75%. Expect to be on the road Monday-Thursday at the least and return home for the weekend.

Required Education and Experience

1. High School Diploma/GED and completion of a craft apprenticeship or and equivalent number of years of education and production maintenance experience.

2. Strong hydraulic, pneumatic, mechanical and industrial skills with some PLC experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• Medical, Dental and Vision Insurance provided
• SIMPLE IRA program
• Vacation and sick days
• Annual Bonus
• No weekend work
• Company car
• Company phone
• Company credit card

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday
• No nights

Experience:

• Programmable logic controllers: 1 year (Preferred)
• Mechanical knowledge: 2 years (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road