6 Jobs in East Hartford, CT
Perennial Resources International is Hiring an Application Support Analyst Near East Hartford, CT
Responsibilities Essential Duties and Responsibilities:
- Manages Client service tickets on behalf of business owners. Coordinates the resolution of DNA service tickets with Client and the business owner. Provides internal tracking and management of these service tickets.
- Coordinates and conducts a periodic review of open service tickets with Client and stakeholders, ensuring the top cases get assigned the most resource time from Client.
- Provides support for the preparation, installation, and testing of Client DNA releases, partnering with the IT Business Analysts and key business stakeholders.
- Assists business owners with the implementation of Client software releases and other system changes.
- Assists business owners with the documentation and implementation of DNA Apps and solutions. This includes researching the feasibility of Apps to meet business needs.
- Assists stakeholders with DNA data and parameter changes.
- Leads small projects and process improvement efforts to improve the usability of business applications, including the core system and other Client software applications.
- Partners with the training department to develop training materials that improve the usability of business applications.
- Participates in the analysis and review of project requirements, for assigned projects.
- Partners with the business and members of IT in the design of software features.
- Creates and maintain system documentation, manuals, and policy documents.
- Researches and analyzes production issues with business applications.
- Identifies opportunities for process improvements, makes recommendations to the business, and implements these improvements.
- Develops technical solutions based upon user specifications and technology frameworks, in adherence with company standards.
- Ensures thorough testing is performed before changes are placed into a production environment.
- Ensures the security and confidentiality of member data.
Skills Other Skills and Abilities: Must possess a well-blended understanding of the business and IT systems. Ability to read and interpret documents such as complex system configuration documents. Working knowledge of Excel, Visio, core processing systems and integration, custom programming, knowledge of reporting tools such as SQL, Tableau, Crystal Reports, in addition to a good working knowledge of project principles.
Job Summary
Full Time
Business Services
$69k-94k (estimate)
05/30/2024
06/23/2024
prisearch.com
New York, NY
<25
Business Services
Related Companies
The job skills required for Application Support Analyst include Application Support, SQL, Programming, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
03/14/2022: Amarillo, TX
Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
03/20/2022: Pittsfield, MA
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
01/21/2022: Spokane, WA
Application support analysts provide customer service to users of applications on smartphones and computers.
01/24/2022: Juneau, AK
These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
02/15/2022: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
12/27/2021: South Bend, IN
Application support analysts need both technical and human skills to perform their duties effectively.
03/08/2022: Fort Lauderdale, FL
Application support analysts can provide support through email, phone calls or live chat.
01/18/2022: Frankfort, KY
Applications support usually offers technical support and human support.
03/11/2022: Omaha, NE
Step 3: View the best colleges and universities for Application Support Analyst.
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