Location

A substantial part of the 200-acre Viking Lakes mixed-use development, this destination is home to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center and TCO Stadium. The location is easily accessible from downtown Minneapolis and St. Paul, the Mall of America and airport, with additional uses for the planned development to include corporate offices, retail, restaurants and entertainment.

The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities.

Job Description

Responsible for day-to-day Coffee Market operations and providing extraordinary customer service to guests, members, and associates.

Responsibilities

• Responsible for either the opening or closing of the outlet as assigned. Ensure that outlets are open on time.
• Produce quality beverages for customers such as lattes, cappuccinos, and other espresso-based drinks, blended drinks, and coffee.
• Responsible for maintaining assigned bank each shift.
• Supports new Omni Safe and Clean protocols throughout the spa to support Omni's Covid-19 related sanitation protocols. 
• Alert F&B Manager of any inventory shortages or ordering needs.
• Follow up on daily projects to ensure follow through.
• Assist with physical inventory when needed.
• Responsible for maintaining a clean work area.
• Responsible for maintaining general knowledge of the hotel, including locations of dining outlets, pool, and spa to assist guests and members.
• Complete other duties as assigned by management.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
• Previous customer service experience is strongly preferred.
• Scheduling flexibility, including willingness to work weekends and holidays.
• General knowledge of cash handling and Point of Sale systems is preferred.
• Must have and maintain current Texas Food Handlers certification.

Physical Requirements:

• Must be able to lift and move moderate weights.
• Must be able to stand for extended periods of time.

Working Environment:

• Indoor resort building in coffee market and retail locations.
• Occasional outdoor tasks and travel around property when needed.

Tools & Equipment:

• Computer, printer, telephone, cleaning supplies
• Micros, Microsoft Office programs