Description

JOB OVERVIEW

The Maintenance Engineer will be responsible primarily for general maintenance and repairs in guest suites, meeting space, restaurant and common areas. Guest suite and public area entry-level preventative maintenance are included. The Maintenance Engineer will also perform some repairs on mechanical, electrical, plumbing, kitchen, and laundry equipment.

At Premier Hospitality we want our guests to relax and have the best customer service experience possible, which means we need you to: • Be yourself, natural, professional and personable in the way you are with people

• Take notice and use your knowledge so that you are prepared for anything

• Show you care by being thoughtful in the way you welcome and connect with guests

• Take action by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

• Responsible for engineering and maintenance operations of the hotel, hotel property and grounds.

• Responds to engineering and maintenance concerns.

• Performs and/or monitors maintenance and preventative maintenance projects.

• Responds to all building related safety concerns.

• Maintains departmental compliance with hotel maintenance procedures.

• Supports hotel departmental maintenance programs and executes daily, weekly and monthly checklists.

•Assists in the supervision of temporary maintenance associates.

•Assist management in specifying proper supplies and equipment for operations.

•Deals with guest related concerns.

•Maintain the guest rooms, public space, and back of the hotel areas in good repair by performing various tasks related to a variety of trades including carpentry, plumbing, electrical, air conditioning, painting, wall covering and tiling to ensure an attractive and well-maintained hotel.

•Must possess knowledgeable of basic hand/power tool operation.

•Clean and maintain pool and spa area.

Qualifications

QUALIFICATIONS AND REQUIREMENTS

 •Previous construction or hotel maintenance department supervisory or management experience. •At least 6 months experience in a similar capacity.

•Should have basic understanding of HVAC, electrical, plumbing and carpentry concepts.

• Must be available to respond to emergencies when not physically at the job site.

• Ability to work a variety of varying schedules.

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow- through, courtesy, cooperativeness and work with a minimum of supervision.

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

• Ability to accurately compute and manipulate mathematical calculations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

• Punctuality and regular and reliable attendance.

• Honesty and Integrity

PEOPLE

• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. • Educate and train all team members in compliance with federal, state and local laws and safety regulations. • Promote teamwork and quality service through daily communication and coordination with other department heads

GUEST EXPERIENCE

• Manage the quality of preventive maintenance and schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. • Carry out the special needs and requests of guests, repeat visitors and club members.

 • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

RESPONSIBLE BUSINESS

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).

ACCOUNTABILITY

This is an executive maintenance position. Typically supervises one part time employee in a small limited service hotel with a limited range of facilities

PHYSICAL DEMANDS

Standing: Must be able to work in a standing position for long periods of time (up to 6 hours)

Walking: Moving about on foot

Lifting: Raising or lowering an object from one level to another (includes upward pulling) up to 50 lbs

Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder

Pushing: Exerting force upon an object so that the object moves away from the force

Pulling: Exerting force upon an object so that the object moves toward the force

Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles

Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand.

Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling

Kneeling: Bending legs at knees to come to rest on knee or knees

Crouching: Bending body downward and forward by bending legs and spine

Reaching: Extending hand(s) and arm(s) in any direction

ENVIRONMENTAL CONDITIONS:

Exposure to

Toxic or caustic chemicals, Noise, Unpleasant odors